Cameron Rosenow Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

Matthews, Nc

Maiden, Nc

• Providing 24-hour support for Apple's Global Data Center Operations by monitoring and diagnosing the activity of servers and network equipment. • Manage all backup systems for both IBM TSM and Netvault. Ensuring all hosts are properly backups up while also maintain the tape volume levels. • Serve as the point of contact for technicians working on site to resolve hardware incidents.• Coordinate with clients and Change Management Team to ensure maintenance windows are scheduled for hosts.• Ensure storage hosts operate at a production service level by ensuring failed drives have been replaced and RAIDs are rebuilt for Linux & Unix systems. • Trouble shoot Linux based Celestica routers to resolve network issues.

Matthews, Nc

• Serve as the point of contact for Level 1 analysts to resolve software and/or hardware system malfunctions for internal customers.• Participate in the 24/7 on call duties being pager support for after hour emergencies.• Minimize technical malfunctions for new stores by engaging in the point of sale and network system installation by addressing all issues prior to time of opening.• For all resolved system issues, develop, maintain and communicate documentation.• Consult as a resource for on-site technicians resolving software and hardware issues. • Maintain Cisco router and switch configurations for continuous store network traffic.

Matthews, Nc

Deliver quality customer service to internal customers and provide them a single point of contact to report system problems or make inquiries. Assist customers who are experiencing hardware and/or software system malfunctions. Manage day-to-day service delivery of problems, repair and return faulty hardware and assist with special projects as assigned.Essential FunctionsAnswer questions and troubleshoot to resolution problems related to POS, Scale, PC / Networking, and Telecommunications systems. Answer questions related to system policies and procedures.Record symptoms and status information in a timely manner. Resolve or escalate problems to Senior Analyst based on impact to operations and in accordance with Service Level Agreements.Ensure customer satisfaction by responding quickly to requests placed to the Systems Support Desk. Log all problems in call tracking database and track the same through to final resolution.Repair and return specified faulty hardware to customers and/or vendors.Develop systems skills using all available resources including manuals, on-line documents, peers, and CBT.Stay informed of all system and procedure changes that effect customers.Assist Information Systems department with hardware/software upgrades and/or fixes.Stay informed of all system and procedure changes that effect customers. Attend various departmental staff meetingsAchieve specific competencies for Analyst position.

Matthews, Nc

Monitoring, analyze and troubleshoot the overall scheduling and coordination of the processing applications using Control-M. While working with team programmers to determine and trouble shoot processing errors represented on SYSOUT and logs on UNIX and z/OS systems. Maintain the point of contact on any emergency after hour critical technical support. Monitor and persevere data center hardware: printers (Konica, Xerox, Ricoh), HVAC units, PDU, UPS, and TSM library backup (Iron Mountain daily delivers).

Matthews Nc

Monitoring, analyze and troubleshoot the overall scheduling and coordination of the processing applications using Control-M. While working with team programmers to determine and trouble shoot processing errors represented on SYSOUT and logs on UNIX and z/OS systems. Maintain the point of contact on any emergency after hour critical technical support. Monitor and persevere data center hardware: printers (Konica, Xerox, Ricoh), HVAC units, PDU, UPS, and TSM library backup (Iron Mountain daily delivers).

Bachelor Of Arts (Ba), Software And Information Systems

High School Diploma

Activities and Societies: Cross Country / Track and Field