Cameron Rushton Email & Phone Number

TotalCX was acquired by CallRevu - responsibilities are a continuation of my role at TotalCX:Hosted services platform (Netsapiens) engineer and team managerPrimary contact for the hosted services VoIP platform.Project manager for all new phone system projects, including discovery, porting, PBX programming, shipping, implementation, & training.Streamlined phone system project process making our implementations smoother and more successful.Directly assist… Show more TotalCX was acquired by CallRevu - responsibilities are a continuation of my role at TotalCX:Hosted services platform (Netsapiens) engineer and team managerPrimary contact for the hosted services VoIP platform.Project manager for all new phone system projects, including discovery, porting, PBX programming, shipping, implementation, & training.Streamlined phone system project process making our implementations smoother and more successful.Directly assist customers through the implementation process to maintain quick turn-around.Manage the support team staff for post-install and continued customer experience support requests.Escalation point for technical, troublesome, and difficult support issues.Troubleshoot complex networking issues, SIP, DNS, DHCP, TCP/IP, RTP, QOS, routers, switches, etc.Manage and troubleshoot hardware including Yealink, Polycom, Grandstream, Algo, Cyberdata, Cisco, and other VoIP devices and brands.Utilize cloud systems such as YMCS, PDMS, and GDMS to organize and manage the hardware inventory.Perform maintenance and testing on the hosted services platform.Author and maintain documentation articles for internal agents and external customers.Continuously seek new technology, hardware, or software to assist in the implementation processes or to give our clients a better experience.Participate in conferences and network with industry professionals to strengthen client-company relationships. Show less

Ft. Worth, Tx

Provide remote support for Mitel phone systems to technicians in the New York City area.Assist in upgrades, troubleshooting, and documenting information.

Houston, Texas Area

Offering VoIP support and helping users resolve their problems.Performing on-site installations and carrying out field service work.Installing and configuring Mitel phone systems.Troubleshooting telecom systems, infrastructure, hardware, and network protocols.Skilled in customer assistance and communication.Collaborating with clients and IT teams to plan projects.Overseeing multiple tasks weekly.Documenting client details and producing… Show more Offering VoIP support and helping users resolve their problems.Performing on-site installations and carrying out field service work.Installing and configuring Mitel phone systems.Troubleshooting telecom systems, infrastructure, hardware, and network protocols.Skilled in customer assistance and communication.Collaborating with clients and IT teams to plan projects.Overseeing multiple tasks weekly.Documenting client details and producing useful guides.Completing support tickets and paperwork efficiently.Available to work after regular hours when required.Keeping open communication with the team and clients during projects or issue resolution.Aiming for high performance evaluations.Identifying ways to enhance client-company relations. Show less

Providing support for VoIP systems and assisting users with issues.Handling on-site installations and field service tasks.Setting up and configuring Mitel phone systems.Troubleshoot telecommunications systems, infrastructure, hardware, and network protocols.Excellent at assisting and communicating with customers.Coordinating with client and IT teams to prepare projects.Managing multiple jobs per week.Recording client information and… Show more Providing support for VoIP systems and assisting users with issues.Handling on-site installations and field service tasks.Setting up and configuring Mitel phone systems.Troubleshoot telecommunications systems, infrastructure, hardware, and network protocols.Excellent at assisting and communicating with customers.Coordinating with client and IT teams to prepare projects.Managing multiple jobs per week.Recording client information and creating helpful documentation.Finishing support tickets and administrative tasks promptly.Willing to work outside regular hours when needed.Maintaining clear communication with the team and clients during projects or when resolving issues.Striving to achieve top performance reviews.Seeking opportunities to improve client-company relationships Show less

Greater Salt Lake City Area

Technical support contact and system administration for 6 pediatric offices.Actively managed user environments, infrastructure, software, system tools, and other processes.Performed software installs and updatesConfigured and Maintained PCs, Printers, and peripheral devices for end-users.Assisted IT manager in rolling out new projects to modernize the office. Troubleshoot PC/Laptop issues, software errors, virus/malware removal, and other technical… Show more Technical support contact and system administration for 6 pediatric offices.Actively managed user environments, infrastructure, software, system tools, and other processes.Performed software installs and updatesConfigured and Maintained PCs, Printers, and peripheral devices for end-users.Assisted IT manager in rolling out new projects to modernize the office. Troubleshoot PC/Laptop issues, software errors, virus/malware removal, and other technical issues. Maintained a customer-service oriented attitude to keep the office unified and trust worthy of the IT department. Show less

Orem, Ut

PCI ComplianceProvide great customer serviceNetwork Vulnerability scan/testingExplain standards for accepting credit card payments

Computer repair / optimizationEmail and account recoveryMalware removalRemote desktop supportMaintain extraordinary customer service

Greater Salt Lake City Area

Upgrade and repair computersInstall security camerasRun cablingUpload content and update websiteConfigure routers and switches24/7 on call

Provide technical supportEmail (POP/IMAP setup) supportFTPDNS troubleshootingLinux EnvironmentWeb Domain transfer/registrationBasic web developmentcPanel

Bachelor Of Science (Bs), Criminal Justice/Police Science

Activities and Societies: None Completed a Bachelor of Science degree

Diploma, General Studies

Activities and Societies: Japanese club, Varsity Soccer