Cameron Kovalk Email & Phone Number

Milwaukee, Wi, Us

Remote

• AWS infrastructure engineer leading environmental development in the hosted offering for legal practice management solutions. • Provisions hosted environments in AWS using Infrastructure as Code to maximize standardization and efficiency in a high-volume.• Terraform, Jenkins and Chef provision and automate environments.• Migration of on-premises infrastructure using site-to-site VPN, Direct connect, Active Directory Trusts, Snowball and SFTP.• Implemented a File Integrity Monitor roll out in preparation for a SOC2 Audit. • Gather evidence for SOC2 audit using KnowBe4 Compliance Manager.• Architecting disaster recovery for our platform.• Manage IAM policies and permissions sets linked to SCIM connectors with local AD.• Provision new AWS accounts for different departments and use cases.• Manage infrastructure mergers with acquisitions using AWS Organizations.• POC for remediations based on AWS Security Hub findings

Atlanta, Georgia, United States

Aderant, headquartered in Atlanta, Georgia, is a global industry leader in providing comprehensive legal business management software for law firms and other professional services organizations. Aderant is a market leader in technology solutions for practice and financial management, ebilling, knowledge management, business intelligence, matter planning, calendaring and docketing. Aderant is an established and trusted partner with its versatile and innovative technology solutions, superior customer service and reliable implementation process. Aderant operates as a unit of Roper Technologies, a constituent of the S&P 500®, Fortune 1000® and the Russell 1000® indices.

Alpharetta, Georgia

• Managed a team of eight Level 1 technical support engineers. • Prioritized the ticketing system. • Participated in executive strategy meetings and implemented efficiencies to meet and exceed KPIs.• Aligned our standards with members of Staff Virtual (based in Phillipines)

Alpharetta, Georgia

• Ranked the highest in customer satisfaction reviews for 5 consecutive months.• Company-wide Quarterly Employee MVP award winner• Provided personalized on-premises support for premium clients.• On-prem incident response for disaster recovery events

Atlanta

• Combined general technical support, data center maintenance and providing exclusive support for premium clients.• Patching client’s Windows and Linux environments in ESX and OVM.• Maintain backups from Norton Backup Exec and a weekly tape rotation at the QTS datacenter in Atlanta.• Executed multi-million-dollar tech refresh for the Weather Channel• Swapped hard drives when replacements were needed for our VMware infrastructure.• Migrated on-premises exchange email to office 365

East Point, Ga

Establishing relationships with clients to analyze computing and network needs and installing appropriate solutions both in-store and in-home. +Maintaining 100% customer satisfaction+Exceeding technology sales goals by 150%+Chosen as Employee of the Month for exceptional sales, technical support, and customer service

Computer Science

Associate Of Arts (Aa), Theatre/Theater