Clarissa E. Email & Phone Number

• Collaborate with internal and external customers professionally, effectively, and empathetically in order to make timely liability decisions
• Organize case-by-case discovery within a 90-day time frame for delayed claims pending compensability determination
• Strategize towards claims resolution by managing a caseload and attending to competing priorities
• Strengthen department connectedness by using technical skills and creative thinking as the design/formatting lead for the department's monthly newsletter and as an active member of the department's engagement committee

• 1 of 20 selected design coaches/trainers for State Fund’s “Experiences by Design” initiative
• Led workshops to introduce the innovative approach to problem solving called design thinking
• Facilitated activities to encourage employees to actively initiate change in the workplace through a creative, user-centered process/mindset

• Assisted CIS (Claims Intake Specialist) adjusters with claims discovery process
• Utilized visual design and technical experience to foster employee engagement through department projects and committees

Orange County, California Area

Bachelor Of Arts - Ba, Business/Managerial Economics

Minor in Film & Media Studies

Education record

- Visual Design - Front-End Development - Responsive Web