• Deliver multi-channel technical support (chat, phone, remote, and on-site) to over 50 campuses, achieving a 90% first-call resolution rate and reducing average ticket resolution time by 20%.• Utilize different IT Service Management systems to track and document all support tickets, ensuring 100% accuracy in ticket documentation and adherence to SLA timelines. • Provide support for all district hardware, software, and network systems by troubleshooting and resolving issues with wired/wireless connectivity and account management, maintaining above a 95% success rate with password resets.

• Lead collaborative tutorial sessions in various core subject areas with over 1,000 middle school and high school students across the district.• Utilize specific teaching methodologies to assist students individually and in study groups to prepare them for college readiness.• Grade homework and work with students to help enhance note-taking skills and raise GPAs above 4.0.

• Conduct hands-on STEM activities and support parks programming for campers ages 6-13 including Apple Swift coding, Python robotics, and drone flight.• Network with tech industry professionals at TechConnect Fairs, attend weekly virtual tech classes by Apple, and earn Apple Teacher certifications.• Promote and support Houston Public Library’s Summer Reading Program by reading to campers and tracking reading credits; Also provided hardware/software support to the HPC community.

• Coordinate check-in and check-out procedures for conference groups of up to 600 guests.• Participated in on-call response rotation and responded to crisis or routine situations for SHRL.• Provided administrative support to conference guests and assistance to professional staff.

• Process and compile online orders for shipment.• Ensured timely, accurate, and reliable service to customers while shopping.

Sold store merchandise while providing a great selling experience for customers.