Cam Holmes Mba, Ms Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, Us

Department: Quality and Safety● Promoted to lead enterprise-wide initiatives in quality, technology, patient experience, and operations for a nonprofit 15,000-employee, $3.5B organization serving 1.3 million patients annually.● Provide strategic support to the CEO, Chief Quality and Analytics Officer, COO, and Board of Directors.● Identified opportunities inside the health system’s verticals to create and influence bespoke strategies to improve the health system’s national rankings, outcomes, and patient experience. Strategies implemented have elevated the health system’s performance from 79th to top quartile among 118 academic medical centers nationwide; improved the health system to #1 in quality and patient experience in Central Virginia by CMS, U.S. News, and Vizient, and secured #2 ranking in Virginia, while earning the highest scores in Central Virginia in 7 of 10 HCAHPS categories; despite the institution being a non-profit, safety-net, Trauma 1 facility, competing against for-profit entities.● Identified opportunities in inpatient settings and was able to create and implemented strategies geared at reducing readmissions. Resulting in a hospital wide reduction from 15% to 13% and an annual operational save of $24M, while improving patient experience, and without hindering length of stay, patient outcome, or mortality.● Manage vendor relationships and solutions with Epic, Vizient, Salesforce (Tableau), Credential Stream, and Premier. ● Spearheaded a financial recovery project, achieving a $180M annual turnaround, improving net operating margin from -3% to break-even. Leading drivers for turnaround included improving patient outcomes and rankings which resulted in lower hospital direct cost and Medicare financial withholding, reduced dependency of contract labor, renegotiated terms with technology providers, standardizing legacy platforms from acquired community hospitals, and replaced in-house insurance provider with leading competitor.

Richmond, Virginia, Us

Department: Enterprise Analytics● Promoted by scope to lead enterprise level strategic and analytical initiatives across the health system and its community hospitals, ambulatory clinics, and Emergency Departments.● Directly provided guidance on all quality and safety efforts to the CEO, Chief Quality Officer, COO, and Department Chairs.● Led a high-performing team of 3 senior analysts, assisting in cross-functional talent acquisition initiatives.● Key performer on cross functional enterprise priorities, including the health system’s $600M integration of Epic (electronic health record) by developing the strategic implementation plan for quality operations; the IT and analytics bedrock for surgery, quality, and anesthesia; and post go-live standards for reporting and analytics.● Collaborated with cross teams to gain specific knowledge of the health system’s verticals to build influence amongst senior leadership, when discussing staffing requirements, IT features and limitations, and post go-live standards. ● Designed pay for performance KPIs to incentivize and reward Department Chairs for delivering high fidelity and reliable care within their organizations, which led to higher national rankings, and improved care, as shown in 2023 and 2024 rankings.

Richmond, Virginia, Us

Department: Process Improvement - Perioperative Services● Provided strategic and analytics advisory within Perioperative Services, directly supporting the CEO, Chief Quality Officer, Vice President of Perioperative Services, and Surgical Chairs.● Led cross-functional teams of up to 7, including data scientists, project managers, medical residents, and nurses, and a $2.5M budget, owning responsibilities for talent acquisition initiatives, including recruitment, hiring, and onboarding.● Optimized healthcare operations by partnering with Tech and key vendors (Cerner, Snowflake, IBM UDMH, Salesforce/Tableau) to establish a standardized data warehouse for surgery and create operational reporting standards.● Developed strategies that reduced case delays, cancellations, readmissions postoperatively, and surgical complications, improving surgical patient satisfaction to #1 in Central Virginia. ● Achieved over $20MM in perioperative cost savings, a 75% reduction in surgical site infections, a 50% decrease in surgical readmissions, and saved more than 1,000 post-operative patient days in the hospital.● Chosen as the Guest Speaker at Johns Hopkins’ August 2020 National Leader Webinar on Surgical Performance; Analytics Lead at the first United States First World Congress on Enhanced Recovery After Surgery in Pediatrics; Board Member of VCU Health’s Perioperative Executive Committee; and Board Member of VCU Health’s Pain Management Committee.

● Founded a mobile hardware company that invented, developed, mass-produced, and licensed SIM Card Adapters, resulting in over 200MM units licensed to major retailers and carriers, including Amazon, Best Buy, AT&T, and T-Mobile.● Secured key partnerships across manufacturing, packaging, and retail, driving a 58% net profit margin (EBITDA)● Semi-finalist on ABC’s "Shark Tank" and holder of two Utility Patents: 8,337,239 and 8,573,986.

Mclean, Va, Us

Department: Enterprise Payment Operations● Promoted to own analytics, strategy, and budget for enterprise payment operations, managing an annual payment operation of 65MM+ accounts, 700MM+ annual payment volume, and $300B+ in annual spend. Provided direct support to the Managing Vice President of Enterprise Payments and Treasury Management.● Led a team of one senior business analyst and one senior process manager, leading payment strategy and analytics for Card, Home Loans, and Auto Loans, driving digital adoption and cross-product engagement.● Led process improvements to increase customers’ preference to pay online, reducing operational costs compared to mail, branch, or phone payments. Grew portfolio of clients by playing a key role in converting Bass Pro Shops and Cabela’s customers to Capital One, while establishing their digital and paper payment processes.● As the Product Owner of Debit Card, enacted a fraud prevention strategy that reduced debit card payment fraud from $1.2M per month to $600K per month by restricting acceptance to collections and recoveries, and monitoring offenders.● Managed and forecasted an annual operating budget of $30M, having reduced operating budget by $5M annually in three years, despite growing active accounts on file by 3% and expanding the organization’s Co-Brand partnership portfolio.

Mclean, Va, Us

Department: Strategy and Analysis● Advised Enterprise Payment Operations on strategic growth initiatives, enhancing digital channel engagement, and streamlining processes across a portfolio of 65MM+ accounts, 600MM+ annual payments, and $270B+ in spend. ● Led strategy and analytics for payment products, including card, home loans, and auto loans, collaborating with the Senior Director of Strategy and Analysis and directly supported the Senior Director of Enterprise Payments.● Led a team of one business analyst and one business analyst intern, while mentoring and interviewing first year analyst associates in Capital One’s rotational development program in Card and Commercial Banking Operations.● Oversaw and forecasted an annual operating budget of $31.5MM, down from $35M, following successfully implementing strategies that expanded Capital One’s digital customer experiences, process improvements, and six sigma optimization.● Led the Mailed Payments RFP, implementing a model that improved pricing, reduced processing times, expanded geographic coverage, and enhanced the customer experience by decreasing late payments and related complaints.● Liaised the business with Architecture to develop an Automated Disbursements Hub to expedite credit balance refunds.

Mclean, Va, Us

Department: Digital Operations● Led technical strategy, implementation, and analytics for customer-facing marketing campaigns, directing the execution of online campaigns across Card, Bank, Auto Loans, Investing, and Home Loans verticals, delivering $10MM+ in new revenue.● Played a pivotal role the EOS to COS migration which improved system performance, enhanced customer experience, improved data architecture, and helped generate new revenue through improved marketing targeted segmentation.

Us

Owned forecasting, expense management, cost accounting, and business recommendations for three County Departments and all major capital improvement projects. Reported to the Director of Budget & Management and served the County Administrator.● Managed annual expenditures of $750MM+ and $100MM+ in Reserve funds● Created $37MM+ in operational efficiencies over FY2015, preventing a meals tax in Chesterfield County● Led development of the County’s operating and capital improvements budgets

Master Of Business Administration (Mba), Strategic Management

Master Of Science (Ms), Applied Economics

Bachelor Of Science (Bs), Economics And Math