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Cami Hamilton, Customer Success Leader is listed as Client Engagement & Retention | Account Management & Growth | Business Development | Up-Selling & Cross-Selling | Program Management at Archimedes, based in Mobile, Alabama, United States. AeroLeads shows a matched LinkedIn profile for Cami Hamilton, Customer Success Leader.
Cami Hamilton, Customer Success Leader previously worked as Product Director at Archimedes and Customer Success Program Manager, Account Management at Rxbenefits, Inc.. Cami Hamilton, Customer Success Leader holds Master Of Business Administration - Mba from Lsu Shreveport.
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➥ I am a strategic, driven, and focused professional with a seasoned customer success background, a history of optimizing customer-facing processes, and a talent for aligning teams around common goals. I combine over 15 years’ experience providing customer success leadership and account management oversight for multiple high-profile organizations; shaping top-tier teams of customer-facing staff through on-the-job training, continuous feedback, and mentorship; delivering a highly differentiated customer experience that fosters brand-loyal clients; and carefully shaping the processes and policies that sustain an efficient, productive, and highly competitive organization. ➥ I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and inspire her team. I have the ability, expertise, and coaching skills to drive my team to success. ➥ I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a customer, presenting to a crowd, or anything in between; I communicate quickly, accurately, and effectively. ➥ I am an effective listener who absorbs information like a sponge and doesn’t rush client interactions to close a deal. Rather than treat clients as a means to an end, I handle each one with patience and understanding. I listen to each customer’s goals and pain points so I can better align their needs with what I’m offering. This makes each customer interaction more relevant, meaningful, and solutions oriented. ☛ Key Skills ☚ ✦ Strategic Planning✦ Customer Success✦ Project Management✦ Client Retention✦ Account Management & Growth✦ Business Development✦ Up-Selling & Cross-Selling✦ Opportunity Creation✦ Customer Service✦ Program Management✦ Team Leadership✦ Cross-Functional Collaboration✦ Mentor & Coach✦ Problem Solving✦ Process Improvement✦ Relationship Building
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Brentwood, Tennessee, US
Responsible for overseeing the development and maintenance of a white labeled product for a national enterprise client. Own the client relationship and am accountable for ensuring the product meets or exceeds contracted service level agreements. Work collaboratively with the client and cross-functional teams to provide consultative solutions. Support.
Birmingham, Alabama, US
As Customer Success Program Manager, I was accountable for leading cross-functional teams of 5-200 members. I equipped the account management team with all the knowledge, tools, resources, processes, policies, and job aids to be successful in their roles. To carry out my mandate, I managed a suite of projects to drive greater efficiency in account.
Birmingham, Alabama, US
As Strategic Account Executive, I was responsible for managing a portfolio of strategic accounts to drive sales of RxBenefits’ PBM solutions. Here are some of the ways I’ve made positive contributions to business performance: Built trusted-advisor relationships with clients; ensured value realization of their investments in RxBenefits products or services..
Birmingham, Alabama, US
I joined RxBenefits in 2017, where I managed 30+ client accounts to generate sales of tailored solutions and PBM services. Some of my contributions include: ➥ Maintained a 98% client retention rate over tenure, well above the corporate average. ➥ Contributed to a 95% customer satisfaction rate and 76+ Net Promoter Score (NPS). ➥ Routinely capitalized on.
Rolling Meadows, IL, US
Between 2015 and 2017, I managed a book of business, participated in new sales RFP efforts and assisted in training new account managers and broker consultants, providing them with a strong foundation in group benefits, processes, and best practices. Some of my contributions include: ➥ Reduced client costs by 15% by recommending plan changes, benchmarking.
Spokane, WA, US
I joined Moloney + O’Neill in 2009, where I managed 30+ local and national client accounts, including a large multi-employer trust client, to generate sales of tailored solutions and employee benefit services.Some of my contributions include: ➥ Drove alignment between client goals, and product strategies and organizational goals, resulting in a 15%.
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Cami Hamilton, Customer Success Leader works for Archimedes.
Cami Hamilton, Customer Success Leader is listed as Client Engagement & Retention | Account Management & Growth | Business Development | Up-Selling & Cross-Selling | Program Management at Archimedes.
Cami Hamilton, Customer Success Leader is based in Mobile, Alabama, United States while working with Archimedes.
Cami Hamilton, Customer Success Leader has worked for Archimedes, Rxbenefits, Inc., Arthur J. Gallagher & Co., and Moloney + O'Neill.
You can use AeroLeads to view verified contact signals for Cami Hamilton, Customer Success Leader at Archimedes, including work email, phone, and LinkedIn data when available.
Cami Hamilton, Customer Success Leader holds Master Of Business Administration - Mba from Lsu Shreveport.
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