Camia Frank Email & Phone Number

Tustin, Ca, Us

Los Angeles, Ca, United States

Implemented and optimized processes in Salesforce to streamline service requests for contracted parties, ensuring delivery of contractual obligations and meeting performance indicators. Maintained comprehensive process and procedure documentation. Collaborated with cross-functional teams, training team members on service operations for seamless coverage. Proactively identified opportunities for procedural enhancements and actively supported process improvement initiatives. Proficient in project management and collaborative tools such as Smartsheet, Slack, Jira, Lucidchart, and Google Drive. Applied project management frameworks and concepts effectively. Demonstrated research skills to solve moderately complex issues and propose repeatable solutions. Conducted thorough data validation tasks for myself and others.

Los Angeles, Ca, United States

Process service requests for our contracted parties to facilitate the fulfillment of their contractual obligations. Collaborate cross functionally with other teams within the department and org wide to reach a common goal. Maintain process and procedure documents as well as suggesting process improvements. Continually improving the quality of experience for our contracted parties while developing and operationalizing new processes. Using tools such as Smartsheet, Jira, Lucidchart and Docusign to facilitate service requests, docmenting process/procedure, and plan projects accordingly.

Greater Los Angeles Area

The work I do supports a committee of about 20 delegates in their nomination process. Scheduling conference calls and taking notes for action items and internal records.Remote meeting participation, technical support and website maintenance.Configuring the application portal for the entire processTroubleshooting technical issues that arise from applicant and administrative backendEmail correspondence with external and internal parties as well as contracted vendorsMaintaining the various workspaces on the wiki platform and the built wizehive systemOrganizing and filing the shared inbox in Microsoft Outlooksome of my time spent was on problem solving and coming up with more efficient and effective methods for long standing processes that no longer work with a growing system

Greater Los Angeles Area

Monitoring and maintaining store inventory and support for the associate staff while assisting customer requests and completing payment transactions. Daily operating procedures which included open or closing of the registers, daily payroll reports, creating work schedules, and communication with the corporate office. Creating call lists to remind customers about upcoming promotions and following up on customer orders and restocked items. Maintain quality service according to corporate standards.

Dtla

Built a strong social media presence for the company and maintained a healthy rapport with customers and vendors. Prepared social media postings on multiple channels, internet and market research, conference call with various vendors and potential wholesale customers. Kept an open dialogue between departments as needed. Plan, execute and follow up on monthly promotions and contests. Coordinated with the Web designer on technical functionality of the online storefront. Organizing department meetings, sending email invitations, and running conference calls with outside staff and vendors.

Oceanside, Ca

Site set up upon arrival, including materials, office space, and staff rooms. Manage the SuperCamp site office at the university where the program is being held. Be on call 24 hours a day (should the need arise). Make certain the site is operating in compliance with corporate policies and procedures. Ensure overall safety of campers and staff. Oversee and help train the Office Coordinator. Document staff behavior/incidents and creating an action plan for their continued participation. Oversee social media posting, picture taking and uploading. Organize and update supplies as needed and support the Facilitators in creating the overall environment of camp. Set up the Main Room for staff training, as well as course rooms for during camp.

Inglewood, Ca

Manage social media channels, design, build and maintain school website, create newsletter and other information packages for school and fundraising events. Coordinate teleconferences with various supporters and donors. Maintain the personal schedule of the CEO and Director of Operations. Adapt to a newly evolving role as needed for the growth of the school. Take notes in important financial meetings and presentations to be distributed to the appropriate parties.

Organize and prepare the district invoice documents and payroll for the outside support staff. Maintain the master database for in house and outside support staff. Coordinate with multiple departments to create and implement proper procedure for invoicing districts and database updating. Provide assistance on high priority projects.

Greater Los Angeles Area

Create and manage mailing lists for customer requested sample packets and advertising promotions. Prepare and schedule social media postings, communicate via social pages with customers, and handle in-bound sales calls. Importing new orders into internal system, support office staff to ensure smooth flow of day to day operations. Setting the agenda for warehouse meetings, taking notes, and translating meeting for non-English speakers.