Camilo Barón Osorio Email & Phone Number

Bogotá, Bogota, Co

Colombia

- Assigning available staff to projects based on their skills and experience.- Participating in the hiring process to ensure project staffing needs are met.- Providing ongoing resource management and support to the team.- Monitoring employee utilization, workload, and overtime hours.- Addressing client concerns by reallocating resources, adjusting goals, or adding staff.- Assisting with HR processes, such as payroll, compensation and benefits, and staff training.- Collaborating with internal departments on resource management.- Documenting processes and maintaining records.- Staying up to date on labor laws and resource management trends by country.

- Develop and execute targeted marketing campaigns to drive customer acquisition, retention and revenue growth.- Identify and analyze customer behavior data to better understand customer needs and preferences.- Collaborate with cross-functional teams to develop and implement CRM strategies.- Develop and manage customer segmentation models to personalize communication and improve customer engagement.- Conduct A/B testing and analyze campaign performance to optimize messaging, targeting, and offer strategy.- Oversee the implementation of CRM technology solutions and integrations.- Develop and maintain relationships with key stakeholders to ensure CRM programs are aligned with business objectives.

Colombia

- 21 direct reports- Basic project management at the site and network level.- Analysis and improvement of new strategies and procedures to ensure general goals.- Set the path for team development.

- Supervision and monitoring of operational and quality indicators in the Customer Service Centers in Barranquilla, Cartagena, Bucaramanga and the phone supports Chanel in the cities of Santa Marta, Manizales and Armenia.- POC of CRM for the Uber rides team in Colombia. - Supervision of specialized support and BPO projects with customer support team.- 8 people in charge.- Scrum methodology for projects

Monteria

- Development of brand positioning campaigns, reaching a remarkable increase in the marketplace growth.- Designed and execute strategies to improve driver and rider engagement in the city. - Developed driver on-boarding and training materials.- Support to operations team with local insights.

- Ensure business liquidity through the collection of debts from clients.- Control and monitoring of the obligations of each client, according to the established payment arrangements.

Curitiba, Brasil

▪Updated content for virtual platforms of the organization.▪Created sale plans for the differents services offer by the organization.▪Tracked the clients and maintain contact with them.