Responsible for ensuring all communications are in line with the High Performance messaging. Maintain a consistent quality in protecting the brand standards by supporting executive team in its business affairs.

Responsible for developing strategies and managing marketing campaigns across print, broadcast and online platforms to ensure that products and services meet customers' expectations and to build the credibility of brands. Analyzing the success of marketing campaigns and creating reports.

*Drove 4.2 million in 2021 sales for the Portland boutique, achieving 64% sales growth and 61% increase in boutique orders over 2019.*Coached to my creation of a detailed training on how to guide customers effortlessly through the sign-up process while avoiding passerby. This directly contributed to adding 5,573 new members in 2021.*Network, recruit, and hire top quality store employees*Assist in managing performance reviews for all employees; assist in coaching and developing the team for growth and succession planning*Ensure timely execution of company procedures for new hire onboarding*Abide by schedule requirements as set by Nestle Nespresso and respecting municipal, state and federal lawsIn collaboration with Boutique Manager and Human Resources provide advice and counsel to managers regarding personnel practices, policy and employment laws*Ensure retail operations, procedures and best practices are being adhered to for stock management, payment management, loss prevention and boutique operations*Act as a key liaison between store and the corporate retail team*Ensure IT systems function correctly*Adhere to Nestle Safety Health and Environmental and Food Safety Policy and Procedures and execute any corrective and preventative actions assigned*Act as the Quality Coach and promote a safety conscious culture within the boutique*Act as the Incident & Crisis Coordinator for the location supporting investigation of incidents, injuries, or illnesses and concerns/complaints and leading the Emergency Action Plan Team*Evaluate store’s performance weekly, monthly and YTD and achieve set targets and KPIs*Review store P&L with Boutique Manager and Area Manager/District Manager to reduce costs and identify efficiencies*Act as an enthusiastic ambassador for the Nespresso brand and respond to customer complaints as necessary*Ensure Visual Merchandising programs are executed and all stores adhere to Nespresso standards for merchandising and product presentation

*Drove 3.9 million in 2019 sales for the Portland boutique, achieving 27% sales growth and 25% increase in boutique orders over last year. *Increased corporate goal of VertuoLine coffee sales by 44% over last year, reaching 54% VertuoLine penetration, exceeding the goal by 4%.*Created and implemented a detailed training on how to guide customers effortlessly through the sign-up process. Coached behaviors to lower the boutique passerby percentage to 2.3%. Directly contributed to adding 5,522 new members in 2019.*Managed boutique visuals; oversaw displays, window decor & signage, delegated visual checklist duties to trusted associates, contributed to an increase in store traffic by 14% over LY.*Coached to customer engagement, through active acknowledgement and asking open-ended questions contributing to a 37% conversion rate.*2019 Lead the implementation of the national Caliber customer service and observation feedback program in our boutique. Successfully created and executed a plan with support from the boutique store manager and the Central and West regional trainers. Resulted in an average mystery shop score of 90% and positive associate feedback and buy-in.*Completed 123 associate observations out of 307 observations in the district.*Reviewed and followed stock policies and procedures, discovered several missing steps for properly receiving a partial order. Collaborated with corporate to correct the manual for future reference. *Worked closely with assistant and store manager to learn and grow knowledge and skills for assistant manager position. *Trained and executed self-audits and action plans.*Worked closely with interested and capable associates to train Team Lead skills and knowledge to increase promotability.*Acted as the Benefits Ambassador periodically researched company benefits and coached associates on available benefits. Directly contributed to a positive work environment, job satisfaction and employee retention.

*Marketed self to parents to book students on a weekly basis*Taught english via online platform to Chinese students on Beijing time*Built and maintained relationships with students and parents

*Educate the general public about whole foods.*Offer education and support with food allergies and intolerances. *Encourage scratch cooking using natural ingredients.*Share original and modified recipes for unprocessed dishes.*Promote the food I create.

*Assisted new and existing customers in the customized selection, education and implementation of the Nespresso system; from machine selection to registration and coffee order with the club.*Maintained a clean, safe, healthy and organized work environment according to Nespresso standards.*Worked unsupervised, submitted timely reports online, created rapport with store management and trained associates on the Nespresso system.

*Created the best customer service experience possible through gracious, knowledgable, efficient and enthusiastic service.*Informed guests on menu item ingredients and preparation. Up sold drinks and menu items to guests.*Stayed updated on beer, wine and alcohol products and brand knowledge*Worked as a team with hosts, servers, bartenders, cooks and management.

*Created the best customer service experience possible through gracious, knowledgable, efficient and enthusiastic service.*Informed guests on menu item ingredients and preparation. Up sold drinks and menu items to guests.*Created all cocktails from scratch*Worked as a team with hosts, servers, bartenders, cooks and management.

Create new menu and pair appropriately with signature martinisDevelop new recipes with cost analysisSet up supplier chains with pricingTrain current staff on new recipesOrder, store and prep food for serviceOn-call for cooking/consultingCreate dishes to orderServe customersClean kitchen

*Create menu for clients recovering from drugs and alcohol*Greet clients and complete food/allergy survey*Shop for ingredients*Manage storage and inventory*Cook lunch and dinners for 7 days*Create healthy snacks

*Teach Jamie Oliver’s recipes and techniques to the general public*Demonstrate recipes*Act as ambassador for community education

*Lead the company in the development of individual departments and personnel. *Create and provide a system for excellent customer experience from the first point of contact through the last follow up call.*Create job files*Handle finance documents*Coordinate with installers, customer and sales representatives.*Schedule installs, suppliers and service providers. *Work with payroll and accounts receivable to pay all employees and vendors promptly.*Follow up with customer after job is complete to ensure satisfaction and generate referrals.

*Used social media marketing tools to create and maintain the company’s brand*Worked with web developer professionals to create client websites*Interacted with customers and other stakeholders via the company’s social media accounts*Analyzed the company’s digital marketing plan and social media strategy to identify strategic weaknesses and made recommendations for improvements*Researched social media trends and informed clients of changes that were relevant to their marketing activities *Set key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs *Set up and optimized pages within each platform to increase the visibility of client’s social content*Moderated all user-generated content in line with the moderation policy for each community

*Trained new agents on the techniques of successful “retail-tainment”*Provided management with performance reviews, worked unsupervised, submitted timely reports online*Generated, entertained and sold to a crowd. Set up, tore down and maintained a clean and organized work environment. *Created rapport with store management.

Advise undergraduate and graduate students regarding admissions and degree completion requirements, enroll students for the University's graduate, undergraduate and certificate programs, requiring the use of judgment and discretion on a periodic basis. This includes developing academic plans for degree or certificate completion, following standardized University guidelines and procedures. Basic office duties.