Solution-oriented and problem solver with 8 years of experience in business process analysis and team building. Highly skilled in leadership, communication, and collaboration. Expertise in relationship marketing and customer services, especially in the real estate market.SKILLS: + Ability to allocate time efficiently, handle multiple projects and deliverables concurrently managing competing priorities.+ Strong customer service skills, including the ability to remain flexible and calm in high pressure or continually changing situations.+ Excellent communication skills, both oral and written, including visualizations, and the ability to interact professionally with all levels of the organization+ Ability to communicate complex issues to varying levels of users in a professional, positive, friendly, and understandable manner+ Knowledge in process mapping with BPMN 2.0 notation and Bizagi Modeler"We must be the change we want to see in the world".