Camila Fuchs Miranda Email and Phone Number

Professional with 6 years of experience in customer service, both in-person and remote. My last 5 years have been spent handling customer interactions through digital channels, addressing a variety of customer situations. I gained significant experience in implementing automation processes by analyzing data and system errors, identifying opportunities for problem resolution through corrective actions. I also have experience in website maintenance using HTML and CSS. I created extensive documentation in Freshdesk, making it easier for users to utilize the systems. Other important professional skills and competencies include: advanced English, knowledge in development on the Figma platform, familiarity with Scrum, chatbot concepts, commitment and efficiency in problem resolution, adaptability in handling various types of customers, time management skills, organization and proactivity in task execution, ease of communication with team members and clients, and a high capacity for adapting to changes in routine. I am currently pursuing a degree in Systems Analysis and Development and a course in UI/UX Design. I am seeking opportunities in systems analysis, customer or technical support, as well as customer experience, preferably in a remote or hybrid work model.