Camila Leandro Email & Phone Number

Miami, Fl, Us

Kissimmee, Florida, United States

- Oversaw membership for 3 major resorts, totaling 12,000+ members, ensuring their needs are met in compliance with the resort’s rules.- Managed a high volume of member inquiries, including 25+ email requests daily, providing accurate information and resolving queries related to membership rules, fees, and benefits.- Reviewed and processed contracts for new property owners, meticulously verifying accuracy and maintaining data integrity.- Communicated with a diverse clientele, including high-profile individuals and celebrities, upholding strict confidentiality and privacy standards.- Collaborated in monthly meetings, producing summaries distributed via email to ensure all 15 Directors were aligned on key updates and decisions.- Developed and maintained Standard Operating Procedures (SOPs) for department processes, contributing to improved workflow efficiency.- Facilitated a significant change in membership rules for one of the busiest resort, effectively communicating the benefits of the changes to over 800 main members, achieving an 80% compliance rate within 3 months.

Kissimmee, Florida, United States

- Managed 40+ inbound calls daily, consistently meeting or surpassing performance targets for response time and issue resolution, while addressing reservations and post-sale inquiries to ensure smooth customer experiences from booking through post-travel support.- Collaborated with cross-functional teams to streamline processes, resulting in a 60% reduction in average handling time for customer inquiries.

Las Vegas, Nevada, United States

- Managed and processed 160+ immigration petitions monthly, ensuring accuracy and adherence to government requirements.- Reviewed and proofread up to 320 pages of documentation daily, maintaining a keen eye for detail and precision.- Implemented a client communication strategy, setting a 30-day deadline for clients to provide missing documents; reduced idle cases on the desk by 40% and ensured a more organized workspace.- Assisted clients from over 188 countries, handling an average of 20 daily email inquiries, 5 phone calls, and 5 in-person consultations, demonstrating excellent cross-cultural communication skills.- Maintained confidentiality and handled sensitive documents such as financial records, social security information, and driver's licenses.

Worcester, Massachusetts, United States

- Demonstrated strong multilingual communication skills by effectively assisting up to 200 customers daily, between English, Portuguese, and Spanish-speakers, in a fast-paced environment.

Brazil

- Assumed responsibility for screening and forwarding up to 100 phone calls weekly to the administrative team, improving workflow efficiency.- Ensured the front desk area was organized and presentable.- Created and updated 5000+ client profiles and property listings, ensuring accurate and up-to-date information.

Brazil

- Provided high-level support to the head of the department and other 6 directors.- Managed travel arrangements, including airplane tickets and hotel reservations, and submitted all expense reports. - Prepared meeting rooms as necessary, including technology check-in and catering.