Camila Becker Email & Phone Number

• Oversee end-to-end Omnichannel supply chain for global e-commerce, ensuring seamless order fulfillment, returns, and refunds while collaborating with cross-functional teams (SFCC, Adyen, SAP, WMS) to resolve system issues and minimize disruptions.• Monitor e-commerce operations, identify performance gaps, and implement solutions to prevent errors, missed revenue, and manual handling, reporting monthly on key performance metrics.• Partner with product owners and project managers to improve system integrations, streamline order flows, and enhance the customer experience.• Lead process optimization initiatives to reduce lost sales from mispicks, failed orders, and returns, applying Lean methodologies to drive efficiency and improve operational performance.

Amsterdam, North Holland, Netherlands

• Skilled in producing detailed reports with thorough analyses, pinpointing root causes of recurring issues, and prioritizing effective solutions. Proactively monitor and address challenges, collaborating with relevant teams for efficient resolutions.• Acted as the primary liaison between IT development and Customer Service for the successful implementation of the new Management System (MAO). Ensured alignment with operational needs while overseeing bug fixes to enhance system efficiency. Developed comprehensive manuals and instructional videos for training Customer Service, Operations, and Refunds teams.• Held a key role in the Customer Service department, possessing administrative access to all tools. Provided crucial support to the team in handling Suitapps and adjusting opening hours to meet operational requirements.

Prague, The Capital, Czech Republic

• Processed and evaluated warranty claims from customers, dealerships, and service centers, ensuring accuracy of data and repair procedures using SAP.• Made informed decisions on claim approvals based on thorough investigation and adherence to policies within specified SLAs.• Identified potential fraudulent claims by analyzing multiple data sets.• Communicated effectively with stakeholders to provide updates on claim status, processes, and requirements, while maintaining accurate records of decisions and communications to ensure compliance.• Supported team members and provided training to new team members when necessary.

Dublin, Ireland

• Provided exceptional customer service, assisting customers with product selection, answering questions, and processing transactions efficiently.• Managed store operations on Sundays, ensuring smooth daily operations, including opening and closing the store, managing inventory, and handling customer service.• Handled point-of-sale system, including cash register operations, credit card processing, and end-of-day reconciliation of sales and inventory.• Maintained store organization, restocked merchandise, created appealing product displays, and ensured a clean, attractive shopping environment.• Managed and resolved customer issues and inquiries independently, ensuring high levels of satisfaction and repeat business.

Nova Petrópolis, Rio Grande Do Sul, Brazil

• Research and select appropriate materials, textures, and components for shoes, ensuring both aesthetic and functional qualities.• Collaborate with suppliers to source sustainable and innovative materials that align with fashion trends and brand ethos.• Work closely with pattern makers, artisans, and production teams to create initial prototypes and samples, making adjustments to achieve the desired fit, comfort, and design.• Liaise with production teams to troubleshoot and refine designs throughout the manufacturing process, from conception to final product.• Design footwear collections that align with the brand's vision and seasonal themes, considering aspects like target audience, aesthetics, and commercial viability. Ensure that the designs maintain the brand’s signature style while incorporating innovation and creativity.• Had several of my creations published in Vogue magazine.

Bachelor'S Degree, Fashion Design

Erasmus, Fashion History