Camila Dunhão Email & Phone Number

São Paulo, Sp, Br

- Estruturação da área: definição do escopo de atuação, processos e ferramentas- Realização de estudos e análises de mercado incluindo o panorama setorial, comportamento dos consumidores e tendências- Construção da estratégia de abordagem de mercado, com base no perfil de cliente e potencial de negócio- Acompanhamento das ações da concorrência para garantir ofertas competitivas

São Paulo, Brazil

- Project management focused on Customer Experience (CX), acting as a connector between the organization’s strategy, customer expectations and interested parties to drive business improvements- Data processing and visualization aiming to produce valuable insights and help the business to make bold decisions - Collaborate with cross-functional teams to address opportunities and analyze business impact

São Paulo, Brazil

- Conduct market research and quantitative analysis including surveys, interviews and focus groups to understand industry standards and support decision-making process- Write assessment reports to provide a concise and data-based material with conclusions that can help future direction, uncovering areas for improvement and developing solutions

- Provide support to projects focused on identify gaps in company performance and highlight opportunities- Design a TO BE business process from end to end, determining what need to be changed considering more customer-oriented and efficient activities

- AS IS process mapping, actively leading discussions and meetings with business teams to get an accurate view of how the process works and elaborate a critical analysis- Evaluate the value chain in order to recognize the company’s primary and support process, including impacts and benefits of each step

Master Of Business Administration - Mba, Data Intelligence & Analytics

Advanced English, English For Work

Business Administration

- Research scholarship on international business strategy - Teaching Assistant (TA), supporting pupils in Math discipline