Camila Jordán Email & Phone Number

Montreal, Quebec, Canada

◦ Digital Touchpoint Merchandising: Responsible for effectively merchandising Linen Chest's digital touchpoints, such as the website, to optimize presentation and maximize sales opportunities. This includes ensuring a seamless browsing and shopping experience for site visitors.◦ Product Range Presentation: Presenting the product range online in a commercial manner to enhance visibility and drive purchases on the Linen Chest website. Ensuring that products are showcased attractively and… Show more ◦ Digital Touchpoint Merchandising: Responsible for effectively merchandising Linen Chest's digital touchpoints, such as the website, to optimize presentation and maximize sales opportunities. This includes ensuring a seamless browsing and shopping experience for site visitors.◦ Product Range Presentation: Presenting the product range online in a commercial manner to enhance visibility and drive purchases on the Linen Chest website. Ensuring that products are showcased attractively and are easily accessible for customers.◦ Site Search and Navigation Monitoring: Constantly monitoring site search and navigation on the website to ensure adherence to established best practices. Making sure that site visitors can easily find and navigate through the desired products and information.◦ Customer Journey Enhancement: Offering recommendations to improve the customer journey, considering both user experience and the commercial impact of these changes. Identifying opportunities to enhance the overall customer experience and increase conversion rates.◦ Market and Competitor Monitoring: Continuously monitoring the market and competitors to stay informed about new presentation techniques and features. Identifying commercially viable implementations of these strategies to stay ahead in the market. Additionally, collaborating closely with relevant stakeholders to maximize commercial opportunities. Show less

Montreal, Quebec, Canada

◦ Leadership: Led the merchandising team of an e-commerce venture-backed startup and was responsible for planning, delegating and reviewing their work to ensure deadlines and targets were met.◦ Merchandising Operations: Managed the content of a catalogue for six cities, containing over 5,000 SKUs each. Led the onboarding of vendors and collaborated with Merchandisers to launch new programs and strategies.◦ SEO and Analytics: Performed analytics to assess, recommend, and enhance the… Show more ◦ Leadership: Led the merchandising team of an e-commerce venture-backed startup and was responsible for planning, delegating and reviewing their work to ensure deadlines and targets were met.◦ Merchandising Operations: Managed the content of a catalogue for six cities, containing over 5,000 SKUs each. Led the onboarding of vendors and collaborated with Merchandisers to launch new programs and strategies.◦ SEO and Analytics: Performed analytics to assess, recommend, and enhance the e-commerce experience for all stakeholders. Led the implementation of SEO strategies for data collection and on-page optimization.◦ SQL and Data Visualization: Worked with PostgreSQL and our PIM to create and edit categories and attributes in our database while leveraging Looker to organize and present data for company-wide utilization.◦ Cross-function Collaboration: Collaborated with the Engineering and Product teams to identify and resolve bugs, test new features, and offer improvement ideas for our PIM and e-commerce digital assets. Assessed product information data and inventory issues with Supply Chain and Warehouse Operations. Show less

Montreal, Quebec, Canada

◦ Project Planning: Managed and supervised all phases of new construction projects, from initiation to planning and execution, ensuring timely and within-budget delivery.◦ Research and Communication: Researched sustainable practices and materials for future projects and effectively communicated the findings to the team and clients. A noteworthy accomplishment included the successful application of hemp insulation to a project.◦ Versatility: Executed construction work when needed… Show more ◦ Project Planning: Managed and supervised all phases of new construction projects, from initiation to planning and execution, ensuring timely and within-budget delivery.◦ Research and Communication: Researched sustainable practices and materials for future projects and effectively communicated the findings to the team and clients. A noteworthy accomplishment included the successful application of hemp insulation to a project.◦ Versatility: Executed construction work when needed, including demolition, framing and finishing.◦ Marketing: Managed all marketing content provided to clients and investors, including redesigning the company's digital assets and increasing website traffic by 80% in under two months.◦ Administration: Provided vital administrative and clerical support such as budgeting, creating invoices, and accounting. Implemented the use of Quickbooks, Clockify and Monday to improve productivity. Show less

Montreal, Quebec, Canada

◦ Leadership, Onboarding and Coaching: Oversaw a team of eight customer service agents and provided coaching and onboarding on processes and our Order Creation Console to maintain seamless operations and ensure optimal customer satisfaction.◦ Customer Success: Managed inbound/outbound calls, chats, and emails, including the creation and fulfillment of orders, with an average of 30 orders built and 60 inbound/outbound calls per customer service agent daily. Educated team members on the… Show more ◦ Leadership, Onboarding and Coaching: Oversaw a team of eight customer service agents and provided coaching and onboarding on processes and our Order Creation Console to maintain seamless operations and ensure optimal customer satisfaction.◦ Customer Success: Managed inbound/outbound calls, chats, and emails, including the creation and fulfillment of orders, with an average of 30 orders built and 60 inbound/outbound calls per customer service agent daily. Educated team members on the products and services offered, effective up-selling strategies, and proactive customer retention practices.◦ Problem-Solving and Multitasking: Prioritized and resolved urgent issues for multiple clients within tight deadlines, utilizing innovative problem-solving techniques and clear communication to achieve positive outcomes. Show less

Montreal, Canada Area

◦ Brand Identity Development: Developed new brand identities for clients, designed logos and visual assets, and produced marketing collateral such as signs, brochures and promotional material.◦ Digital Marketing and Social Media: Managed digital marketing and social media communication tools, including website design, Instagram/Facebook/Google presence and advertisement campaigns.◦ Communication: Provided advice, collaborated effectively with clients, and ensured their demands were met… Show more ◦ Brand Identity Development: Developed new brand identities for clients, designed logos and visual assets, and produced marketing collateral such as signs, brochures and promotional material.◦ Digital Marketing and Social Media: Managed digital marketing and social media communication tools, including website design, Instagram/Facebook/Google presence and advertisement campaigns.◦ Communication: Provided advice, collaborated effectively with clients, and ensured their demands were met in all projects. Maintained strong communication with suppliers such as print shops and packaging companies to ensure deadlines were met. Show less

Montreal, Canada Area

◦ Customer Success: Ensured customer satisfaction from Buyers and Merchandise Assistants and relayed any feedback to the corresponding department creating a company-wide initiative. Practiced proactivity and focused on long-term lifecycle perspectives.◦ Report Generating and Inventory Management: Kept inventory of incoming and outgoing merchandise and produced available-to-sell reports, order recaps, and cost analysis charts.

Montreal, Quebec, Canada

◦ Customer Service: Assisted and guided customers, addressed questions or concerns, created orders and scheduled deliveries.◦ Management: Led a team of over five employees by overseeing daily tasks, providing guidance and support, and training new staff.◦ Inventory Replenishment: Maintained accurate inventory of products, tracked stock levels, and handled orders to suppliers.

Cochabamba, Bolivia

◦ Produced promotional and informational content and managed events for fundraising, awareness and volunteer recruitment.◦ Organized and conducted educational workshops for children aged three to fifteen, ensuring a fun and engaging learning environment.◦ Provided attentive daily care and supervision of the children, maintaining meticulous sanitation practices to ensure their health and safety.