Operations Director
São Paulo Area, Brazil
Agency of digital marketing, branding, content and management for social networks.Main activities:• Operations Manager, responsible for process management, quality control, project profitability and resource management;• Through business process reengineering (BPR), design and implementation of new organizational flows and monthly reports, I achieved an average productivity increase of 30%;• I also participated in the definition of the agency’s EVP (Employee Value Proposition), substantially improving the quality of hiring and reducing employee turnover;• Project manager of special projects involving development of CMS websites, mobile applications, games, documentary production, innovation, co-creation, branding, endomarketing and business intelligence.Main clients: General Electric, Santander Group, Braskem, Natura Cosmetics, Marilan, Midea, Scala, Comper, Gera, Libra Group, Ambipar Group, GraalBio, Huma and Vivo Mobile.