Camilla O. Email & Phone Number

Orlando, Florida, United States

– Assisted with creating and implementing standard operating procedures, jobdescriptions, and policies and procedures– Processed and reviewed payroll for over 30 employees– Conducted meetings and assisted management with disciplinary action as needed,based on protocols and procedures– Monitored employee timecards, processed time off requests, and troubleshootedtechnical issues using third party sites (Gusto/Homebase)– Assisted with re-evaluating company for benefits/providing benefit information toemployees– Recruited, interviewed, and hired employees– Followed through with hiring and termination processes (including but not limited tocompleted orientation and exit interviews)– Created and presented any company HR updates accordingly during employee reviewdays, and throughout the work year (including but not limited to correspondenceregarding holidays, and on-site safety etc)– Worked at stations as required, provided tours when needed, and assisted with volunteermanagement and expectations

Remote Position

– Assisted customers with information regarding group life coverage ranging from: life insurance, accidental death and dismemberment, short term disability, long term disability, and statutory plans – Navigated systems relating to incoming and outgoing call intake, editing policy/contact information: systems included but not limited to; Genesys, Case Management, Producer View, Employer View, Participant Administration, mybenefits, ability advantage, LOTUSNOTES, and KANA– Consistently utilized standard operating procedures for every task at hand; excelled in consistent positive metric progression with quality assurance, adherence to schedule, and call handle time – Provided troubleshooting assistance, escalated issues to correct internal teams, and referred callers to the appropriate external teams for inquiries out of scope– Sent emails to customers and internal teams when necessary

Las Vegas, Nevada, United States

DLS Case Manager, Amazon Remote Position, FL April 2020 – Current– Became an expert in understanding the standard operating procedures and state guidelines for handling Disability leave for around 200 employees’ within the Amazon network. – Excelled in communication management with human resources, worker’s compensation, the employee’s, doctor’s offices, and management. – Efficiently processed timely compensation wages for approved cases, evaluated medical documentation, and navigated sending appropriate correspondence all within the technical systems; DALI, and Conga.

Orlando, Florida, United States

Care Team Assistant 1, Scribe America Orlando, FL September 2019 – April 2020– Received training on medical terminology, hospital documentation system usage, patient/hospital etiquette, and completed HIPAA certification to execute position requiring assistance to nurses in allocated hospitals.

Oviedo, Florida, United States

Clerk, Seminole County Public Library Oviedo, FL September 2019 – April 2020– Using customer service skills to process fees, item transactions, and handle incoming/outgoing calls. Practice competency in knowledge of library systems and resources to answer any of the public’s inquiries.

Orlando, Florida Area

Leave of Absence Coordinator, Sedgwick CMS August 2018 – December 2019Orlando, FL– Became an expert in understanding the best practices and step processes for handling the (FMLA) Family and Medical Leave Act to provide job protection for a case load of over 300 employees’ for the client; Georgia-Pacific while also mentoring new hires – Stayed in constant communication with the client, and doctor’s offices

Orlando, Florida, United States

Service Center Representative, Sedgwick CMS November 2017 – August 2018Orlando, FL– Took incoming calls from customers inquiring about information for their Short Term Disability and FMLA claims. Became an expert with outlined policy information on multiple clients that Sedgwick holds.

Lake Mary, Florida, United States

Seasonal Assembly Specialist, Rifle Paper Co. November 2017 – December 2017Lake Mary, FL– Efficiently used cataloging systems to improve tracking of products– Inspected merchandise for error and packaged them precisely to be ready for sale

Oviedo, Florida, United States

Manager (Third Key), Claire's Oviedo, FL November 2016 – May 2017– Effectively managed use of databases, shipment management, cash register operations, and a high-volume of customer service – Resolved customer product complaints empathetically and professionally