Talent hiring & onboarding :- Hiring process : In charge of the entire hiring process (job definition, interview, selection of candidates) - PMO onboarding : Establish onboarding process for new talentsTeam management :- Manage a team of 8 project managers (from performance review to career development)- Team cohesion : coordinate team building activities to build cohesion- Career development : Secure funding and plan training for the Project Management team- Project follow up : Lead PMO scrums and weekly 1-to-1 sessions with each project manager to provide guidance & feedbackProject management & strategy :⁃ Allocate resources based on client needs and company objectives for B2B Saas implementations⁃ Provide data governance on project management softwares⁃ Review financial targets with the leadership team⁃ Report on leadership team improvement projectsProcess improvement :- Define and implement business process for the B2B Saas implementations consulting services- Create guidelines for SLAs- Implement sales best practices (quote template, sales guide, client success stories) - Streamline accounting reporting process to save time and lower risk of mistakesTools / technology optimization :- Lead continuous assessment and optimisation initiatives of the consulting services (tools, technology)- Develop in house adoption of automation softwares (Stack Moxie, Workato)Accomplishments include:■ Growing the PM team from 2 to 8 project managers within a year while maintaining service quality.■ Increasing client renewals by 25% between the first part of 2020 and the second part of 2020 despite the pandemic■ Reducing the onboarding process for new talents from 3 months to 6 weeks

As a senior sales executive, I identify opportunities for supply chain optimization, special projects, and offer information, support, and guidance to my clients. I upsell a portfolio of 15 existing clients. I research distribution trends and analyze opportunities to develop strategies and budgets for customized logistics projects and ensure their profitable execution by efficiently managing operations.Accomplishments include:■ Signing up high volume clients such as Odem International and Groupe PR International

While supervising high-volume shipments transported by air, ocean, intermodal, and truck for major accounts I managed $1.2M in annual import and export profit. I also pioneered special projects. I brokered customs arrangements, managed warehousing operations, and built clients relationships that enabled clear communication and prompt resolution of complications. To support clients objectives, I provided expertise and advice for optimizing purchasing terms and overcoming supply chain challenges by suggesting process improvements.Accomplishments include:■ Lowering procurement costs $34K by advising on Incoterms.■ Supporting major clients, including: Pajar, Accent Home, Soucy International, Artitalia, Diesel Canada, Zara Canada, and Browns Shoes.

While a carrier representative for C.H. Robinson, I directed logistics for high-volume clients, including Dollarama, Subway, and Kruger. Leveraging sustainable relationships with carriers allowed me to deliver exceptional service to clients and I achieved on-time and on-budget delivery of clients projects by supervising teams and efficiently addressing any challenges. I also achieved certifications for the transportation of fresh products and Hazmat goods.Accomplishments include:■ Overseeing $540K CAD monthly supply chain on behalf of Subway Canada.■ Enabling growth for dependable carriers from owner-operator to a fleet

• Assess clients needs and cross sell• Process payments via checks, cash and store or other credit cards• Build productive trust relationships with clients• Document sales by creating or updating clients profile records

• Sold Mercedes, Ferrari, Lotus and McLaren items during the Formula 1 in Montreal

• Operated the university National Athletics Championships project, which resulted in 1,000+ attendees• Solicited sponsors and coordinated the logistics• Performed budget management and prepared external and internal promotions of events

• Advise clients and collaborate on the merchandising• Upsell regular clients• Provide honest feedback to clients to increase satisfaction and word of mouth

• Instruct and mark German lab sessions• Lead practice sessions with 35 students attendees