Accountable for order processing and support of US and International events scheduled at on-site and partner venues/facilities. Responsibilities include hiring, firing, coaching, performance appraisal, task delegation as well as support and maintain relationships with other department managers and resolve multi department conflict. Responsible for ten direct report employees and act as second lever escalation for complex customer related issues. Reported to the Vice President of Global Client Relationships.

Manage US and International Order Processing and Inside Sales Departments including hiring, coaching and performance appraisal, as well as manage task delegation and conflict relationship. Responsible for ten direct report employees and act as second lever escalation for complex customer related issues. Reported to the Director of Sales• Transitioned customer service department from Arlington Heights facility to the Aurora without service interruptions.• Led a Lean Six Sigma (LSS) project to upgrade the automated call distributor telephone system to incorporate the multiple integrated customer service departments, which resulted in a 50% lost call reduction. • Managed and supported the EDI transmission process resulting in annual revenues in excess of 10 million dollars.

Presided over Operations departments which included order processing, customer service, technical help desk, software reproduction, and distribution. Responsible for six managerial direct report and thirty-five indirect report employees. Managed department staffing, assigning and reviewing work, and aiding resolve more complex and difficult problems and issues.