An intermediate level position responsible for activities related to the overall growth of the FX business as part of the larger Markets Business. The business manager directly works with Regional Sales and Trading Desk Heads including local desk heads from countries within the business in producing reports that track business financials and operational losses, as well as helping manage headcount needs or coordination of other administrative needs. This role also includes close coordination with product control finance teams and technology teams to manage revenue shares and revenue reporting from firm account opening to monitoring and maintenance amongst countries within the business. It is also expected for the business manager to contribute to the success of internal or external audits, managing business continuity activities or addressing regulatory issues, and making sure that there are proper and adequate controls in place.Key responsibilities were mostly focused on analysing key control metrics and working with the business in managing month-end financial process and reconciliation of revenue details and handling technology projects addressing control gaps to provide better revenue and expense reporting within the FX Sales and Trading business.

Project Manager for Markets Operations and Controls and Governance Lead (Interim) for Securities Services Operations, Institutional Clients •Reduced ageing unconfirmed FX trades leveraging on Citi FX Pulse as a solution for clients to receive and approve FX confirmations electronically. This also eliminated paper usage by at least 10% for the business.•Managed and implemented efficiencies in various local regulatory reports reducing time spent while instigating tighter controls minimizing reporting errors that could lead to penalties for the bank. This includes the creation of process manuals/documentations following the Global Regulatory Reporting Procedures (GRRP) required for audit purposes.•Implemented the use of the Citi Screening tool to comply with the Sanctions Screening Policy to reduce time spent in the current sanctions screening process while eliminating dependencies from Compliance teams.

First Rotation: Strategy and Implementation Team, Consumer Core Operations •Managed the Mobile Check Deposit project for consumer clients to support Citi’s direction to go digital and drive better customer experience focusing on vendor onboarding & technology development discussions while obtaining country and regional approvals for New Products, Anti-Money Laundering (AML), and Fraud Operations.•Administered the stabilization of the Loan Operations Team in closing out systemic backlog of ~6000 transactions. Established a Management Information System (MIS) daily report to help the team monitor volumes and highlight ageing items including courier dependencies.•Reduced Citiphone’s inbound calls related to Account Maintenance request by at least 15% by managing the regional initiative to send automated notifications to customers via SMS with existing account maintenance requests.•Managed the implementation of eSignature in Disclosure Statements for Personal loans reducing manual touch points while establishing tighter controls

Led and managed various projects focusing on better customer experience, process improvement efforts, supplier digitalization, and process migrations as part of Citi’s Enterprise Supply Chain organization. This organization is in charge of Citi’s procurement to payables operations.On boarded ~1000 Citi vendors to Citi’s iSupplier to view payment-related transactions and submit invoices electronically for payment processing via self-service, reducing Helpdesk queries by at least 15% and reducing other operational manual touchpoints. Citi Team Progress Award Global Winner.Aided in the stabilization of India operations payment processing team when it was first migrated to Manila’s Service Centre through backlog prioritization and headcount allocation

Led and managed various projects focusing on better customer experience, process improvement efforts, supplier digitalization, and process migrations as part of Citi’s Enterprise Supply Chain organization. This organization is in charge of Citi’s procurement to payables operations.-Managed the supplier rationalization project for APAC achieving a 24% vendor reduction rate to maximize existing vendor relationships while reducing risks and costs for Citi. Citi Team Progress Award Global Winner.-Reduced APAC’s purchase to payment including reimbursement rejection rates by 15% through various business user education initiatives while improving overall customer experience

Provides assistance to the Regional Business Office Manager in generating weekly and monthly reports and presentations for upper management and business users’ use. Responsible for all corporate communications, both internal and external to Citi Enterprise Supply Chain. Assisted in managing the Customer Experience Improvement Project that aims to increase process efficiencies and reduce overall rejection rates in Citi’s purchase to payment, and reimbursement process.

An intern, part of the project management office, who assisted different internal audit teams in preparation for the ISO: 9001 2008 Quality Management Systems. Helped in the procurement and implementation of a business continuity project by coordinating with suppliers and arranging training for employees. Generated reports, process manuals, and gathered data for process improvement projects across different teams. Participated in the Level 1 Operational Excellence training essentials for Lean Six Sigma.

Marketing intern who organized company events and negotiated with various suppliers for different projects. Assisted in researching, data gathering and producing reports for the upper management.

An intern, part of the learning and development team, who helped in the logistics of the various training programs offered by Citi to its employees. Monitored employees who needed to attend the specific training programs and updated their records in the company’s system. Processed the allowances and attended to queries of co-interns from Citibank, Makati and Libis.