Camille Rouget Email & Phone Number

Washington D.C. Metro Area

Us-R97-

Washington Dc

- Manage the day-to-day activities of the housekeeping department, scheduling staff to ensure proper coverage. - Ensure employees are expertly trained and have all resources needed to perform their respective job duties.- Schedule routine inspections of guest rooms/suites and public areas to ensure outstanding level of client service- Conduct pre-shift meetings with staff to review all information pertinent to the day's activities.- Assist in controlling expenses and minimizing waste in all areas of housekeeping. - Responsible for maintaining adequate levels of supplies and equipment for housekeeping services. - Implement and supervise staff compliance with quality assurance programs.- Coordinate weekly payroll reporting, conduct meetings, staff annual performance reviews and counceling.

Front Office and Spa Assistant Manager- Managed front office staff and daily operations (Arrivals/departures preparation; room assignments and occupancy planning; monitored budget and performance goals; assisted with payroll and accounting)- Participated in the creation of an Amenity Program tailored to the needs of VIP guests- Continued to manage daily spa operations (Inventory, Budgeting, Guest relations, therapist schedules…)

- Supervised launch of luxury spa and establishment of 5-star service standards and procedures- In charge of selecting premium brands for amenities and spa equipment, main contact for external vendors - Participated in the creation of spa menu of services- Recruited, and managed original Spa Team of experienced massage therapists and aestheticians; organized ongoing training program- Managed expense and revenue budgets, including inventory management

Spa (1year): - Organized therapists’ schedules. Welcomed and provided guests with personal attention as part of spa experienceReservations (1 year): - Worked as a reservation agent- Offered attentive and responsive client service in pursuit of hotel’s revenue objectivesCall center (6 months):- Handled all incoming calls - Worked closely with security for Lost and Found claims and general monitoring of hotel premises