Lead Knowledge Management Analyst
Current• Customer Service Transformation• Overseeing Process Improvement Projects to Drive Continuous Improvement:• Initiate, lead and participate and business requirements efforts• Ensure that change control procedures are developed , followed and documented • Provide guidance to business SMEs for best practices. Be the liaison between business SME and technical staff• Assist department in responding to internal/external audits • Assist in developing , implementing and monitoring corrective action plans as needed • Customer Service SME