Camille Brian Email & Phone Number

Pocatello, Id, United States

Pocatello, Idaho Area

Pocatello, Idaho Area

Leader - Agent Changes/Agent Commissions➢ Handle escalated issues with patience, determination, and persistence to resolve customer issues. ➢ Proven ability to train, supervise, motivate, and evaluate customer service representatives.➢ Research and analyze agent’s folio to ensure accuracy of commissions.➢ Create and update team communication, training materials, and organization reference guides/manuals.➢ Facilitate monthly meetings with employees to ensure there is a mutual understanding of guidelines and procedures.Senior Underwriter➢ Proven ability to analyze and assess each risk with good judgment to determine insurability based on corporate guidelines and standards.➢ Exemplary problem-solving skills; able to identify problems and implement corrective processes.➢ Effectively communicates company strategies related to products and advanced underwriting philosophies to both internal and external customers. ➢ Utilizes competencies and skills to provide a positive customer experience.➢ Pursues opportunities to informally inspire, develop and mentor other employees.Leader - Workflow ➢ Developed and implemented strategies for work distribution. ➢ Created innovative new solutions and implemented assignments to maximize resources.➢ Successfully improved Service Levels through new assignments and enhanced communication.