I am a person who thrives on challenge and growth, constantly seeking ways to improve both professionally and personally. My work is not just a job to me—it’s about making an impact, solving problems, and ensuring that those around me, especially my clients, feel fully supported. I find great satisfaction in taking ownership and leading where needed, particularly when it means making a meaningful change that improves processes or outcomes.I believe in taking a strategic, long-term approach to everything I do, whether it's handling a client's needs or optimizing internal workflows. For me, the journey to success isn’t just about reaching the end goal—it’s about taking deliberate, thoughtful steps toward improvement every day. I love receiving feedback because it helps me recognize areas where I can grow and push myself to be better. Positive feedback motivates me, and constructive criticism challenges me to keep evolving.One of my core values is helping others create the life they envision, especially when it comes to their homes, which I view as a sanctuary. The satisfaction I get from guiding clients through the process of building or improving their homes is immeasurable. It’s about understanding their needs, offering tailored solutions, and ensuring they are completely satisfied with every choice they make.While I am deeply invested in my current role, I am always looking forward, eager to take on new challenges and explore new opportunities that allow me to expand my skills and contribute on a higher level. I’m not afraid to step into unknown territory or drive change if I know it will lead to a better result for the team or the client.Ultimately, my goal is to continue growing, not only in my career but also in my ability to positively impact the people and projects I’m involved with. I take pride in my work, my achievements, and most importantly, the relationships I’ve built along the way.
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Sales ConsultantCrosscraft MaltaMalta -
Sales ConsultantCrosscraft Malta Oct 2022 - PresentQormi, MaltaAs a Sales Consultant for mid to high-end large appliances, I help clients select the perfect products for their homes or businesses. My duties include:Client Interaction: Greet customers and assist in finding appliances based on their vision and budget. I ask open-ended questions to understand their needs and offer tailored solutions.Sales Process: Guide clients through the sales process, recommending appliances that fit their requirements and addressing long-term considerations to ensure satisfaction.Collaboration with Designers: Work with kitchen designers and providers to ensure appliances align with design plans. I provide technical advice to ensure optimal appliance fit and performance.Product Knowledge: Stay informed on appliance specs (e.g., airflow, installation requirements) to offer clients the best advice for longevity and efficiency.Customer Satisfaction: Ensure continued support for clients before and after the sale, offering assistance through various communication channels to resolve any concerns.Showroom Maintenance: Help maintain the showroom by overseeing the installation of new appliances and removal of discontinued products.Installation/Removal: Assist with appliance installation and removal alongside the manager, ensuring smooth delivery and setup.Overcoming Challenges: Strive to offer better service than competitors by addressing all client needs and preventing future issues.Price Staging System: Coded a custom HTML-based price staging system that allows for bulk price updates in minutes, reducing the update time from days to 10 minutes, improving efficiency during sales.Sales Achievement: Awarded multiple bonuses for successfully selling difficult-to-sell products, demonstrating my ability to meet challenging sales targets and drive business success. -
Device Support OfficerGo Plc Feb 2022 - Nov 2024Marsaxlokk, Marsaxlokk, Malta• Carrying out testing and undertake familiarisation with new devices and services that are introducedfrom time to time;• Offering product support on all four of GO’s platforms (Mobile/ADSL/TV/Phone) to end consumer& business customers;• Ensuring that the experience of all customers interacting with the candidate is of the highestquality;• Be an effective team player, focusing on creating new ideas with the aim of improving the devicemanagement operation for both consumer &business customers;• Handling the repairs and returns of GO’s end user equipment;• Assisting customers on sale of devices and related accessories;• Participating in fairs and exhibitions as and when necessary;• Ensuring that all the relevant processes and procedures are adhered to at all times;• Providing reports pertaining to returned/faulty devices as well as action taken;• Ensuring that all administrative matters originating from/to Retail channel in coordination with 2nd level• Device Support (Workshop) are dealt with in a satisfactory manner;• Carrying out any other related duties as assigned by management; • Other duties normally associated with such a position, not excluding duties within the 4PWorkshopTook the initiative to design and code a PHP, CSS, and HTML-based program to streamline label creation for device pricing. This self-driven project integrated technical specs, images, QR codes, and color options, reducing workloads, improving efficiency, and ensuring consistent, professional-looking tags still in use at GO shops across Malta and Gozo -
Customer Service RepresentativeGo Plc May 2017 - Mar 2022Marsa, MaltaKey Responsibilities: • Provide an excellent standard of service through telephone, online, live chat, and email support, ensuring customers' expectations are not only met but exceeded. • Resolve customer problems swiftly, achieving high levels of first-call resolution and customer satisfaction. • Carry out effective troubleshooting, follow up on calls, and log details in relevant systems when necessary. • Identify potential sales opportunities and act promptly to conclude sales when possible. • Be responsive and flexible to both business and team needs, maintaining a professional approach at all times. • Regularly meet targets set by line management and consistently contribute to the achievement of team goals. • Report to superiors and provide continuous feedback on operational progress, ensuring alignment with the company’s strategy. • Perform general clerical duties as required by the company, including technical support calls, mobile support, and general customer care duties. • Handle any other tasks as directed by line management.Key Achievements: Awarded 2 STAR recognition in the GO Special Thanks and Recognition program for contributions to process optimization and customer satisfaction.“The best optimization process starts from within. Well done, Jurgen, for your initiative to forward MyGO portal improvement suggestions. Keep it up!” — Assistant Manager.“Well done for the positive feedback on 'Are You Being Served' left by a client (GO, Customer). Keep up the good work!” — Team Leader.Won €500 in a CEO-led competition by proposing the 'penalty fee helper' initiative, which covers part of competitors’ early termination fees, enabling faster client onboarding.Contributed to the development of a mix-and-match product option, offering customers more flexibility beyond pre-constructed bundles—still in use today. -
Technical Sales RepresentativeDoneo Co Ltd Jul 2015 - Mar 2016Hamrun -
Php ProgrammerV&F Portelli & Sons Ltd. Feb 2015 - May 2015MriehelDeveloping mobile app using HTML5, JavaScript, CSS3, PHP5As part of the ETC Exposure scheme for 3 months on part time basis to gain experienceTasks included but not limited to:DesignUpdating system (crawler to get data from main website as we had no access to database)back end coding Successfully completed
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Costumer Service RepHsbc Aug 2014 - Oct 2014MaltaAnswer phones and respond to customer requests.Sell product and place customer orders in computer system.Provide customers with product and service information.Upsell products and services.Transfer customer calls to appropriate staff.Follow-up on customer inquires not immediately resolved.update existing customer information manage and resolve customer complaintsresearch required information using available resources -
Activity LeaderEf Education First Jun 2012 - Aug 2012MaltaOrganize activities for the students, make sure everyone is safe and following the rules and most importantly make their experience in Malta unforgettable. -
Kiosk Attendant / UsherEden Leisure Group Oct 2008 - Jul 2011MaltaCashier, Restocking assisting customers to their seats and make sure they have a pleasant night out
Jurgen Camilleri Skills
Jurgen Camilleri Education Details
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Cork-Screw3Rd Place -
Mcast I.TPass
Frequently Asked Questions about Jurgen Camilleri
What company does Jurgen Camilleri work for?
Jurgen Camilleri works for Crosscraft Malta
What is Jurgen Camilleri's role at the current company?
Jurgen Camilleri's current role is Sales Consultant.
What schools did Jurgen Camilleri attend?
Jurgen Camilleri attended Cork-Screw, Mcast I.t.
What are some of Jurgen Camilleri's interests?
Jurgen Camilleri has interest in Debates, Learning, Civil Rights And Social Action, Web Development, Science, Education, Environment, New Technologies, Science And Technology, People Relations.
What skills is Jurgen Camilleri known for?
Jurgen Camilleri has skills like Web Development, Weblogic, Css, Javascript, Php, Html 5, Web Applications, Web Services, Apache, Sql, New Business Development, Business Intelligence.
Who are Jurgen Camilleri's colleagues?
Jurgen Camilleri's colleagues are Celinda Serrao, Samiksha Vernekar, Robert Farrugia Vella, Nathan Farrugia Vella, Hayston Pinto, Kimberley Brown, Kenneth Francica.
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