Established customer relationships and anticipating their needs to build new business, maintain store profitability, and further brand loyalty and recognition. Used KPI's to drive sales and hit daily volume goals. Issued detailed responses to problems and complaints to resolve customer service issues. Complete administrative tasking such as scheduling shifts, hiring staff, coordinating in store events,  auditing salesfloor and media. Implemented loss prevention strategies to reduce shrinkage and control theft. Directed and maintained store merchandising standards to present organized and engaging in-store experience.

Used POS system to  process customer purchases, returns, exchanges, and calculate prices. Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions. Monitored customers for signs of fraud and theft to prevent store losses. Assisted with store recovery to maintain a clean and organized sales floor throughout  the shift. Unloaded, unboxed, and transported merchandise and set up attractive displays.

Daily Uploads to all social media platforms to keep an engaged audience. Spearheaded social media integration across channels with varied platforms and consistent branding. Managed cohesive, on-brand posting across social media channels such as Facebook, Twitter, and Instagram. Facilitated social media communities by engaging with commenters on social media posts and developing discussions.

Demonstrate customer service. Maintain selling floor presentations and restock them as needed. Achieve personal sales goals as well as assist the stores sales goals. Prepared for store closing, selling through all remaining product and fixtures.