Operations Engineer in the modernization program for a large insurance institution, with the aim of building a new insurance core for handling both private and business clients. Responsibilities include:- Preparing and configuring Red Hat Enterprise Linux (RHEL) and Oracle Linux systems.- Managing and deploying middleware solutions such as NGINX, Docker, Portainer, and RabbitMQ.- Automating deployment processes and configuration management using Puppet and Gradle.- Ensuring system stability, security, and performance through proactive monitoring using Orion and Qualys.- Implementing continuous integration and continuous deployment (CI/CD) pipelines with Azure DevOps.- Setting up and maintaining PostgreSQL high-availability clusters using Patroni, etcd, and Virtual IPs.- Utilizing Grafana and Prometheus for system performance monitoring and visualization.

- Provided comprehensive technical support for incoming queries and issues related to Windows operating systems, software, and hardware, ensuring efficient problem resolution.- Managed and maintained IT Fixed Assets, optimizing inventory and ensuring proper documentation.- Installed, configured, modified, and repaired computer hardware and software using SCCM, ensuring all systems were up-to-date and functioning correctly.- Diagnosed and resolved technical problems with LAN, WAN, and other network systems, maintaining high availability and performance.- Administered and supported email systems, including Outlook and Lotus Notes, ensuring smooth communication flow and troubleshooting any issues.

- Served as the first point of contact for customers seeking technical assistance for Windows-related issues via phone or email, providing prompt and effective solutions.- Assisted with the installation, configuration, and troubleshooting of Windows operating systems and applications.- Transferred feedback and suggestions from customers to the relevant internal teams, fostering continuous improvement.- Escalated unresolved issues to the next level of support personnel, ensuring timely and efficient resolution.