Camil Najm Email & Phone Number

Montreal, Canada Area

Montreal, Canada Area

Duties:• Administration:o Core VMs based on Windows Server 2003/2008/2012 R2, Centos 7 under a VMware environment Domain Controllers, Active Directory, Microsoft Exchange 2013, MS SQL Server 2014 R2, WSUS  Default gateway, Mail Gateways, Squid Proxy Sage CRM 6.2 and AccPac (Sage 300) 5.6 PRTG sensors configuration and notifications delivery for infrastructure monitoringo Backup operations following backup procedure, archiving, purging and tape storage managemento VPN connectivity (IP Sec Site-to-Site, Cisco VPN Client)o DELL OptiPlex desktops, Latitude laptops and thin clients deployment and maintenanceo Atlassian products upgrade (BitBucket, Jira, and Confluence)o Managing IT assets through snipe-IT• Security:o Deployment and administration of the centralized corporate security management softwareo Infrastructure monitoring through PRTGo Management of the implemented Two-Factor Authentication through RSA Secure IDo Maintaining confidentiality with regard to the information processed, stored or accessed by the network, specifically servers and appliance credentials• Telecommunications:o Managing and troubleshooting the Shoretel VoIP telephony system and its peripherals• Support:o Remote support for all company offices across Canadao Applying IT Governance data policies maintaining operational procedureso Website QA, debugging and deployment of deliveries following a Git workflowo Level 2 and 3 user support management via GLPI help desk solutiono Reporting to the CIO level 4 tickets and coordinating accordinglyo Scheduling and participating after-hours IT maintenanceo Responding to critical support issues as needed, locally and remotely• Procurement:o Evaluating and recommending purchases of computers and peripheral equipmento Maintaining store management and tagging hardware for disposal

Al-Khobar Governorate, Saudi Arabia

• Responsible for the installation, configuration, management, maintenance and troubleshooting of the IT infrastructure and systems:o Wired and wireless LAN/WAN networks, network appliances and zoning, VPN connectivityo Server farm; managed more than thirty hosts and machines with Windows and Linux environmentso Scheduled, coordinated and deployed server updates and preventative maintenance with limited downtimeo Fire extinguishing system, climate control system, biometric access systemo End users’ computer stations, laptops, printers, scanners, photocopiers and peripheralso DR site administration, backup and replication, archiving and recovery planso Documentation of network sketches and diagrams, as well as problem-solving procedures• Security:o Maintained the centralized security management software, deployed its modules on end users’ terminals and generated-periodical reportso Maintained confidentiality with regard to the information processed, stored or accessed by the network, specifically servers and appliance credentialso Performed the necessary security remediation tasks for the systems, complying with IT security policies and procedureso Maintained the SSL/TLS reverse proxy in conjunction with firewall rules• Telecommunications:o Managed, upgraded and troubleshot the VoIP system as per business needso Designed and implemented custom programs for IVR with Call Center statistics reporting Moduleo Maintained the fax servers and SMS gateways• Support:o Maintained and supervised the Technical Support operations and team members, participated in multi support cases, and helped to resolve technical issues in a timely mannero Scheduled and participated in after-hours IT maintenanceo Responded to critical support issues as needed, locally and remotelyo Provided training and awareness guidance for new employees, physically and remotely

Al-Khobar Governorate, Saudi Arabia

• Built the IT Room:o No IT room existed then I joined Cumberland; I had the opportunity to build it from scratcho Designed the network and IT infrastructure using distributed switches in the departments as a cost reduction measure in order to benefit from the existing cableso Handled bidding process of the BoQ; negotiated quotation elements and prices with sellerso Monitored the electrical works specifically while mounting the UPS systemo Supervised the design implementation; contributed to the installation and configuration of the equipment (42U rack with 4 servers, 1 router, 2 access points, 2 firewalls, 5 switches, Climate Control, biometrics and CCTV system, fire extinguishing system)• Support:o Installed, configured, and troubleshot the organization’s LAN, WAN, servers, workstations, peripherals and applicationso Installed software upgrade, computer hardware systems and applicationso Performed necessary maintenance in order to provide continued resource availability for the users, including taking backups• Process Automation:o Built an automated application using PHP/MySQL that deals with morning reports manipulation. The process consists of a daily upload of the list of added insured for all policies into a passport office. Then the uploaded data is processed and an XML file is returned, showing all the accepted and rejected data. The XML is parsed and entries are saved in the DB in order to generate reports (Excel files) grouped by policies. The report is automatically sent to the appropriate clients via email.• Bahrain Sales Division:o Designed and implemented the IT solution of the company’s sales division in Bahraino The infrastructure consisted of 1 ADSL router, 1 switch, 2 computers, a laptop, a photocopier, a shared printer with fax feature and 2 telephone sets. No pre-existing wiring was available; new cables were therefore pulled.

Beirut District, Lebanon

● Member of the team working for "GetSolo" - a company that sells social cards. I worked on the secure checkout pages and Google Analytics. All the applications were based on PHP/MySQL.

Beirut District, Lebanon

● In-house intensive training for 3 months covering HTML, CSS, JavaScript, Java, Oracle, SQL, JSP, XML, XSL and Struts (MVC2)● Member of the web development and multimedia department

Preparation For Cisco And Comptia Linux+ Certification, Computer And Information Sciences And Support Services, Aec

This program focuses on the key networking technologies needed to plan, design and implement local and wide area networks.

Bachelor Of Engineering (Be) In Computer And Communication, Electrical And Electronics Engineering, Cum Laude

Bachelor Of Science (Bsc) In Physics – Major: Electronics, Physics