Camilo Jaramillo Email and Phone Number

● Accountable for collaborating with external vendors including managing invoices, resources, project time allocation, supervision, and team leadership.● Responsible for leading administrative efforts and overseeing the support of all DAC Technologies infrastructure in the USA and Canada, including SQL servers, Windows servers, file/print servers, Google business suite (G-Suite), Microsoft Office 365, Microsoft Azure, all legacy apps, active directory and DNS services, Networking, desktop support, and phones over IP (VoIP).● Define, implement, and publish IT policies, procedures, and standards for the company and conserve corporate resources by providing innovative solutions for decreasing repetitive tech issues from 540 support tickets to 120 yearly.● Responsible for the complete life cycle of 35 applications, 10 servers, and 55 computers.● Facilitate the team’s ERP migration from Microsoft Dynamics SL to SAP.● Manage the EDI system and the e-commerce site.

● Designed, generated, and implemented Business Continuity Plan (BCP), Disaster Recovery Plan (DRP), and the Recovery Time Objective (RPO) and Recovery Point Objective (RTO) for all critical services. ● Managed all Disaster Recovery Datacenter contracts of 60 months with IBM provider. ● Designed Business Impact Analysis to evaluate the potential effects of an interruption to critical business operations.● Developed and implemented 240 Disaster Recovery scenarios and test plans on a yearly basis with the result of significantly decreasing the response time following a system failure and increasing the reliability of the systems.● Managed the budget for the alternative recovery center.● Generated monthly Business Continuity Plan reports to present to the CEO.● Developed analytical business reports and services software reports. All analytical and service software reports guided all VPs to make constructive, financially prudent decisions with clients.● Managed and resolved internal client needs and issues and provided technical support and training to clients and employees.● Managed multiple vendor and supplier technology portfolios including IBM, HP, and VMware.

Supervised the development of automation software and design.● Developed and managed project deliverables in accordance with business needs.● Created fields for CRM software to identify new clients and the loyalty of existing customers.● Implemented automated billing to improve administrative efficiency and eliminate the need for manual invoice processing. ● Reduced visitor registration time by designing and implementing a secure entrance application for service providers.

Supervised the development of automation software and design.● Developed and managed project deliverables in accordance with business needs.● Created fields for CRM software to identify new clients and the loyalty of existing customers.● Implemented automated billing to improve administrative efficiency and eliminate the need for manual invoice processing. ● Reduced visitor registration time by designing and implementing a secure entrance application for service providers.

Supported business software solutions and implementation strategies for all new deployments.● Developed and created solutions in Microsoft C# according to business project objectives.● Created administrative consolidation surveys according to client business needs.● Prioritized project deliverables and consistently met weekly business milestones on time.