Camilo Andrés Hernández Email & Phone Number

I am an adaptable engineer with a double degree in Electrical and Electronics engineering. My expertise spans control systems, digital electronics, industrial automation, and electric power systems. I also possess strong technical skills in a variety of programming languages and tools, including Java, Python, JavaScript, C++, MERN stack (HTML, CSS), SQL, Git, AutoCAD, Matlab, and LaTeX.Currently, I work as a Customer Support Engineer at NICE Actimize, specializing in Anti-Money Laundering (AML) solutions. My role involves guiding external technical teams to resolve complex issues related to Java/Scala code, relational databases (MSSQL, Oracle), network connectivity, and web application servers (Tomcat, WebSphere).While my primary focus is on the Customer Due Diligence (CDD) solution, I am highly adaptable and proficient in implementing and supporting various Actimize products, including Analytics Intelligence Server (AIS), ActOne, Suspicious Activity Monitoring (SAM), and Watch-List Filtering (WLF).Core Responsibilities:- Diagnose and resolve technical issues related to data, software performance, and system connectivity.- Lead troubleshooting sessions with clients’ IT teams to identify root causes and deliver effective solutions.- Rapidly address critical incidents to restore production environments and resolve major software issues.- Utilize debugging tools and techniques, including log analysis, Java remote debugging, SQL profiling (Execution Plans, Server Monitor, Stored Procedures), and custom debug plugins.Key Strengths:- Analytical mindset: Skilled at breaking down complex technical problems and devising practical solutions.- Versatility: Quick to learn new systems and technologies, enabling cross-functional contributions.- Collaboration: Serve as an effective bridge between teams and stakeholders, promoting clear communication and efficient workflows.Outside of my professional life, I am deeply curious and enjoy expanding my knowledge across disciplines beyond engineering. I have pursued postgraduate coursework in biophysics and neuro-sensory transduction, expanding my understanding of engineering principles in diverse domains.