• Rotated products following seasonal trends and styles according to company strategy.• Scheduled and delegated assignments to maximize coverage.• Coordinated solutions to resolve escalated customer service issues.• Built and managed successful retail teams through recruiting, training and encouragement.• Plan and execute new hire events, based on seasonal demands.• Utilize all company tools to deliver sales plans, develop associates, and achieve company objectives.• Provide ongoing coaching for all associates that support their growth and development while creating an inspirational and motivating work environment.• Acquire talent by utilizing networking and recruiting skills. I have conducted over 20 interviews in this role, resulting in 10 successful hires.• Develop and strengthen teams through thoughtful sales floor leadership and personnel management. Coach staff in customer service, merchandising, and security monitoring.• Enforce employee adherence to company practices, policies, and procedures.

• Exceeded revenue targets through strategic promotional planning and merchandising strategies. Increased over 40% of the store's net sales.• Successfully recruited, interviewed, hired, trained, and managed two teams. While creating and maintaining a positive and welcoming work environment.• Effectively monitored inventory levels to plan orders and meet store demands. This led to a monthly shrinkage of 1%.• Developed and strengthened teams through thoughtful sales floor leadership and personnel management.• Oversaw expenses, deposits, and receipts to support recordkeeping.• Managed confidential information not only from employees but also from customers.• Coordinated solutions to resolve escalated customer service issues.

• Liaised with payroll, finance, and IT to set up new employees in the HRIS.• Created employee profiles and maintained training records in the learning management system.• Processed employment background checks, E-verify documentation, and updates to the Applicant Tracking System for employee onboarding.• Contacted candidates to identify issues, assist those with technology issues, or handle any other concerns.• Handled all internal and external HR-related requests and inquiries.• Assisted with new employee orientation and proactively sought ways to enhance experience.• Implemented processes to ensure the effective operation of the company. Acted as point of contact for internal personnel, resolving issues and complaints effectively.• Executed initiatives that improved employee productivity, integration, collaboration, and engagement with the company values.• Identified top performers to maximize their development and skills.• Managed the company e-mail, ensuring timely replies to potential customers • and/or candidates.

• Strengthened employee knowledge and abilities, leading a comprehensive training program for new and established employees.• Targeted recruitment strategies effectively based on detailed personnel forecasts of 12 different corporate clients.• Improved organizational structure with revamped charts and growth plans.• Brought in top candidates by establishing competitive compensation structures and benefits policies.• Collaborated positively with peers and other staff to maintain a friendly, supportive, and cooperative work atmosphere.

• Organized and conducted orientation sessions, job skills training, and employee development initiatives.• Maintained a detailed and thorough HRIS database with exhaustive employment information. • Organized employee records consistently, staying compliant with internal and government requirements.• Enhanced employee relations by developing motivational and engagement programs.• Helped build, maintain, and revise HR policies, standards, and documentation. Interpreted and explained human resources policies, standards, and regulations.• Addressed employee relations issues, harassment allegations, and work complaints.

- Answered customer questions about policies and procedures with friendly and knowledgeable approach. Via email and phone call.- Investigated and resolved customer concerns related to order inquiries and delivery tracking.- Maximized satisfaction by anticipating needs and consistently offering expert support.- Managed customer calls efficiently in fast-paced call center environment.

I performed clinical evaluations to first-time patients who were seeking therapeutic treatment, focused on their cognitive and behavioral skills to adapt to social contexts. I followed up their progress daily and monthly.Achievements:• Reduced aggressive episodes by 50% in 2 autistic patients comparing the initial interview to the 6th-month progress report.• Increased focal attention time span (from 2s to 7s) of a patient with brain palsy in 3 months of treatment.

I was performing cognitive, psychological and relaxation therapies to people of all ages and needs.