Camila Matos Email & Phone Number

Austin, Tx, Us

- Hired, led, coached, and developed a team of 30-50 remote direct employees including onboarding and training programs, performance management, team audits, and talent development- Conduct monthly 1:1s and team meetings to review performance against department goals andprovide mentoring and career pathing to my direct reports- Developed and implemented an advancement ladder to encourage employee retention and develop internal talent in service of succession planning including personalized coaching, structured reviews,interregional mentorship, and peer-to-peer support- Monitor team performance against client feedback/interactions and provided consistent, actionable feedback to uplevel customer experience- Oversaw the entire employee journey from sourcing and interviewing to training and onboarding- Oversaw regional recruiting and increased team size by 150% through hiring, interviewing, and training.

- Directly managed a team of 30+ remote employees - Analyzed performance metrics and utilized data to make strategic decisions to support team and drive performance- Drove team results via tailored client-focused meetings, personalized coaching and support, and feedback to ensure alignment with company mission and values- Continually developed and assessed team skills and strengths to evolve the Styling and CX teams and ensure an exceptional client experience

Austin, Texas

- Recruited, hired, trained, and developed talent- Managed and led a team of 30 remote employees including operational and administrative functions, performance coaching, fostering a client-first culture, and talent sharing across teams- Partnered with the Stitch Fix Men's Business to ensure client satisfaction across both businesses, and to support talent development - Coordinated with our Customer Experience team to address client issues- Developed training materials and processes for specialty styling teams as well as new stylist training procedures

Austin, Texas

Austin, Texas Area

- Developed strategy and implemented marketing initiatives for Social Media, SEO and PPC clients in myriad industries. - Translated client goals into daily, weekly and quarterly achievements. - Set and met benchmarks relative to client goals. - Maintained high client retention rates and managed upwards of 30 client relationships while communicating and clarifying our work in a succinct manner.- Worked congruently with Account Services team to guarantee quality throughout each stage of project planning and execution. - Responsible for clearly translating client requests to internal specialists and ensuring that tasks were completed correctly and in a timely manner.- Increased online visibility and profitability for my clients via increased conversions, increased site traffic (including mobile), innovative lead generation, and much more.

Austin, Texas

Austin, Texas Area

Austin, Texas Area

Masters Of Acupuncture And Chinese Medicine

B.S, Communications: Radio Television Film

Activities and Societies: University Filmmaker's Alliance

Bachelor Of Arts (Ba), Liberal Arts And Sciences/Liberal Studies