Cameron Wilkinson Email & Phone Number

State College, Pa, Us

State College, Pennsylvania, United States

I specialize in custom-built computers and offer comprehensive repair services. I provide tailored solutions to meet each customer’s unique needs, from hardware upgrades to troubleshooting and system diagnostics. My goal is to deliver reliable, high-quality tech services at unbeatable prices, ensuring customers get the best performance from their devices. I also offer convenient hand-delivery services, making tech support more accessible for the local community.

University Park, Pennsylvania, United States

I provide customer service and technical support, diagnosing and resolving hardware, software, and network issues for end-users. I translate technical information into clear guidance for non-technical users, ensuring they understand policies and procedures. I actively install, configure, and test hardware and software, set up workstations, and manage access to applications and systems. I also train users on new devices and technologies, maintain knowledge bases, and contribute to documentation. I'm involved in implementing security protocols, managing hardware and software inventory, and coordinating with vendors to ensure smooth operations.

University Park, Pennsylvania, United States

As a Supervisor within the IT Service Desk team, I took pride in mentoring and supervising a dedicated team of student workers. I provided guidance and support in resolving technical issues and ensured the smooth operation of the IT Service Desk. My role involved training new student workers in work procedures, troubleshooting techniques, and customer service best practices. Additionally, I served as a point of contact and mentor, fostering a positive work environment, mediating conflicts, and setting a strong example of professionalism and customer service excellence within the team.

University Park, Pennsylvania, United States

In this role, I was committed to delivering exceptional user support through phone, email, and in-person interactions. I excelled at diagnosing and resolving a variety of technical issues reported by faculty and students, ensuring a seamless experience for all users. I also took the initiative to create and manage essential IT documentation, which proved valuable for both individual troubleshooting and organizational efficiency. My proficiency extended to navigating a wide range of administrative and technical tools, including ServiceNow, User Directories, Cisco Jabber, and many other resources.

University Park, Pennsylvania, United States

During my time as an LA, I was committed to enhancing the learning experience for students at the College of Information Science and Technology (IST). I worked closely with my supervising instructor, meeting both in and outside of class to ensure effective communication and support for students. My responsibilities included preparing for teaching-related assignments, assisting with in-class activities and group projects, and frequently leading discussions in a 150+ student classroom. I provided valuable feedback on assignments, explained course concepts, offered tutoring, troubleshot course technologies, and supported students in achieving academic excellence.

B.S Information Sciences And Technology, People, Organizations, And Society, 3.58

Graduated from University Park within three-years due to several summer semesters, WE ARE!

High School Diploma, 4.0

Activities and Societies: Class Vice President, Spanish Club Vice President, Literature Club Vice President, Government Outreach, Student.