Cam Lam Email & Phone Number

• Supports the IT Director in a two team members IT group, including installing, testing, troubleshooting and configuring workstations/peripheral equipment/software applications/phones (for the VoIP system)/printers/laptops/smart phones • Provides technical support on-site, remote and over the telephone to lawyers, paralegals, and support staff for the Toronto and Windsor offices • Manages network administrative functions related to equipment and accounts for new or leaving employees• Handles firm-wide projects such as hardware/software rollouts and office moves• Setup computer for new users, create new user profiles in Active Directory, set permission to folders and create email addresses• Provides training on Windows, MS Office (Word and Outlook), phone system and network drives• Ensures boardrooms are setup for video conferencing and meetings such as Skype, Webex and Powerpoint presentation

• Demonstrated excellence in service and hospitality utilizing invaluable interpersonal communication skills• Cleaned and maintained supplies, tools and equipment in order to ensure compliance with safety regulations• Prepared and served beverages in timely manner.

Toronto, On

• Responsibilities include, but are not limited to, organizing and conducting pre-shift and departmental meetings, scheduling and directing staff in their work assignments, creating forecast and revenue reports, maintaining profitability of the outlet to support overall hotel operation, and ensuring excellent customer service. • Demonstrates team management, delegation and issue resolution skills and the ability to multi-task• Demonstrates knowledge of HMSHost policies and product, service, quality, equipment and operations standards• Ensure standards of department presentation & operations are met, including cleanliness& sanitation, inventory control, rotation, quality, ordering, variety standards, signing and seasonal schematics• Responsible for hiring, training, and directing Starbucks partners• Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.

Toronto, On

• Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives. • Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals.• Communicates clearly, concisely and accurately in order to ensure effective store operations• Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team. • Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence. • Communicating and providing leadership to Shift Team in collaboration with Store Manager to ensure productivity• Facilitating projects such as partner meetings, management meetings, partner training and fundraising events• Utilizing operational tools including monthly P&L analyses and historical data to advance store performance

Toronto, On

• Progressed quickly from Barista to Shift Supervisor based on an exceptional performance• Accurately maintained cash resources by computing sales prices and receiving/processing payments.• Demonstrated excellence in service and hospitality utilizing invaluable interpersonal communication skills• Cleaned and maintained supplies, tools and equipment in order to ensure compliance with safety regulations• Prepared and served beverages in timely manner.

• Provides comprehensive technical support to three Seneca’s Computer Hardware classes• Ensures computer lab, network devices, workstations, software programs and other configuration issues are functional and ready to use by students and teacher for each scheduled class• Assists and coaches students in the operation of computer and peripheral equipment to facilitate the completion of lab assignments• Performs technical maintenance such as rebuilding desktops, troubleshooting computer hardware and operation systems, network configuration, building and repairing boot disks, setting up and dismantling labs and cleaning keyboards, screens and mice

Toronto, On

• Educating customers about computer products • Receiving and responding to customers’ inquiries

Toronto, On

• Performing administrative duties including filing, scheduling appointments, and responding to phone inquiries• Exporting Excel to ACCPAC for Windows• Handling Accounts Receivable – Chargeback Investigation

Diploma, Computer Networking And Technical Support

President's Honour List for Summer 2011

Certificate, Pc Repair