Binti builds modern software with the goal of helping every child have a stable and loving family. By streamlining the foster/adoption process with user-friendly tools, we are working to address the nationwide shortage of foster families. At Binti I lead Customer Onboarding, Professional Services, Customer Success, Customer Support, Technical Account Management, Marketing, and Finance functions.

I led all post-sale teams including professional services, technical account management, customer success, customer support, and our strategic advisory services.

Responsible for leading programs and operational initiatives spanning strategy, people, process, tools, and technology in order to deliver against key Customer Success goals in a $1B+ ARR business. These organizational goals include 1) increasing adoption for our global footprint of over 70,000 customers, 2) maximizing customer satisfaction and advocacy 3) driving strong renewal rates for both on‐premise and subscription renewal rates 5) identifying opportunities to accelerate customer growth in partnership with sales 6) leading operational efforts regarding the core metrics of our business (forecasting renewal rates, bookings, headcount, P&L, etc) and 7) leading integration efforts following Tableau's merger with Salesforce.

As employee #7 at Socrata, I led multiple teams and strategies over 7 years as Socrata grew to 200 employees, a $25M run rate, and a $150M purchase by Tyler Technologies in 2018. As Director of Customer Success, I was responsible for the satisfaction, retention, and growth of all of Socrata's customers across markets in the United States, Canada, Europe, Australia, and Africa. I built and managed a team of customer success managers serving Socrata's 400 customers and $25M portfolio of government and NGO customers. One of my proudest achievements was maintaining best in class customer and employee retention rates. Among Socrata's customers are New York City, Seattle, Chicago, the states of Texas, California, and New York, The World Bank and United Nations, The White House, USAID, CDC, NASA, the central government of Colombia, and the European Commission.

The Socrata Foundation is a 501(c) (3) organization focused on serving organizations that had a data-driven mission. Socrata donates one percent of its time and products to organizations that unleash the power of data to improve society. The Socrata Foundation, which operates autonomously with an independent Board of Directors, works with Socrata on behalf of unique and deserving organizations.

Responsible for building meaningful and lasting partnerships and programs between Socrata and the many nonprofit and philanthropic organizations that align with Socrata's mission. Dedicated to unleashing the power of data for the greater good.

Responsible for all professional services, support, training, and customer success programs at Socrata. Led a team of resources in Seattle, Washington DC, and London. Areas of focus include managing implementation projects, orchestrating Socrata and partner resources for the successful configuration and launch of client sites, strategic planning for open data projects, and all post-launch services including technical support and training.

Built a professional services organization from the ground up to team of 30 PMs, analysts, developers, and test engineers focused on custom business intelligence, data warehouse, and predictive analytic solutions. Responsible for general management including sales, team leadership, and delivery. Reported directly to the CEO. Grew annual revenue from $500K to $5M. Customers included Xbox, Vivendi Games, and Microsoft Global Sales.

Direct sales role supporting WebMD's strategic customers in the southeastern US. Left WebMD to accept a leadership position at a start-up in Seattle.

Led a team of Business Systems Analysts (BSAs) responsible for deployment and production of Stockamp's mission critical operational information systems. These systems provided financial analysis and trending for our clients' hospital revenue cycle and powered workflow management systems to staff. I was promoted from Associate to Senior Associate and finally manager of a nationwide BSA team.