- Directed and facilitated customer onboarding, adoption of the SaaS platform, retention and satisfaction.- Established a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.- Worked with customers to establish critical goals, or other key performance indicators to aid the customer in achieving their goals.- Provided strategic updates on customer’s performance and identified areas of opportunity and optimization.- Worked to identify and/or develop upsell opportunities.- Advocated customer needs/issues cross-departmentally and worked with the Product Team to fulfill customer feature requests- Developed, prepared, and nurtured customers for advocacy.

Bound brings actionable data sources together to understand your website audience and engage them at scale with website personalization. As the Sales and Marketing Representative, it's my goal to bring the Bound platform and world class services to the Travel and Tourism market. Destination Marketing Organizations are engaging with website visitors at unprecedented levels and with the Bound platform, you can turn your website into a personalized experiences for all your visitors.

Managed, moderated, designed and created content for Lifesize’s online global customer community website. Coordinated with department heads across the company to provide customers with information and support through the Community platform. Spearheaded and completed a project to migrate our Community and all users and content from the JiveX hosting platform to the Salesforce Community in four months.Managed all online aspects of the website for design, layout, user experience and creating custom HTML to incorporate the Lifesize brand.

Surpassed training timelines, by quickly becoming familiar with Web.com's suite of products and quality guidelines.Met weekly goals with regards to calls reviewed and goals for accurately rating the calls reviewed.Took ownership of internal projects to standardize and improve sales script verbiage within six month of hiring.Created and presented grading rubrics for proposed verbiage improvements to high level executives, including the vice president of sales.

A crucial first reviewer for the bills filed by the Texas House of Representatives during the 2017 session.Crafted an analysis for each of the thousands of bills filed during the session for legislative committees.Rapidly learned the conventions and standards required for writing a comprehensive and concise analysis.Regularly stayed late and worked weekends in order to meet the strict deadlines for completing an analysis.

Initiated and executed the redesign and presentation of internal training materials related to SHI sales processes and systems.Organized and conducted one-on-one evaluations to introduce new employees to the company culture and values.Aided senior Inside Sales Account Managers in overseeing their books business to achieve quoted goals.Efficiently managed time and ensured the on-time completion of large scale sales projects by appropriately delegating tasks to new team members.

Collaborated with Account Executives in the field to manage a $6.7 million book of business.Coordinated and grew business partnerships to fulfill customer requests by leveraging the channel sales process.Independently grew my knowledge of industry products and services to present solutions to clients.Negotiated cross-departmental contacts and credit terms to ensure the successful execution of essential purchases.Proactively grew my business by communicating with clients to uncover pain points and provide solutions.

Self-prospected and grew my book of business over the phone and online interactions with clients.Explored ways to pivot into all areas of technology sales opportunities with prospect and current clients.Proactively established ongoing communication with customers to foster strong client relationships.Gained a wide array of industry knowledge by attending regular partner trainings and meetings.

Fielded calls from customers answering their business formation, documented preparation, and filing questions.Rapidly developed an understanding of the sales process and culture, and promoted to the sales floor weeks ahead of schedule. Maintained a professional and positive sales attitude in a fast-paced environment, displaying a mastery of product information to prospective business owners.

Promoted from Account Executive, to the Student Advertising Director through years of successful sales management. Led a sales team of 11 account executives, 4 special projects team members, and 2 marketing interns. Developed and led the Texas Student Media training programs focused on relationship sales, and the products in the Texas Student Media portfolio. Organized bi-weekly meetings to motivate and disseminate information to Account Executives, and leadership meetings to assess goals and issues.