Customer Success Manager
Current- Directed and facilitated customer onboarding, adoption of the SaaS platform, retention and satisfaction.- Established a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.- Worked with customers to establish critical goals, or other key performance indicators to aid the customer in achieving their goals.- Provided strategic updates on customer’s performance and identified areas of opportunity and optimization.- Worked to identify and/or develop upsell opportunities.- Advocated customer needs/issues cross-departmentally and worked with the Product Team to fulfill customer feature requests- Developed, prepared, and nurtured customers for advocacy.