• Develop accounts and manage elevator operations for commercial customers.• Utilize Operation expertise to lead monthly, quarterly and as-needed meetings with top 20 customers; discuss life safety issues, run-time and maintenance schedules for elevators with Facilities Operations and varying department heads.• Increase and extend contracts by providing repair and modernization proposals.• Serve as point-of-contact for client during problem resolution. Successfully liaise between mechanics and clients based on understanding of Operations and client needs to ensure prompt, reliable solutions.

Responsible for new account development and/or expanding existing accounts through B2B sales.• Managed existing contracts, selling repairs at a required margin• Schedule monthly and quarterly customer meetings with top 20 customers • Sell service and maintenance contracts to obtain new elevator units• Provided repair and modernization proposals• Maintain and develop service sales territory • Promoted to Otis Elevator July 2017

• Promoted to Operations role based on strong understanding of business goals and Operations capabilities.• Managed 14-19 elevator mechanics, developing trusting relationship to better support mechanics, meet business goals and service clients. Balanced needs of mechanics, company and customers.• Provided detailed understanding of mechanic capabilities and realistic expectations while developing cost effective solutions with Account Managers.• Managed local fleet of 25 vehicles, ensuring safety of all vehicles and determining needed repairs and replacements. Ensured mechanics maintained accurate vehicle records for internal audits.• Successfully reconfigured routes on three separate occasions, consolidated routes, redistributing workload based on dollar value, windshield time, flow and efficiency.• Led monthly safety meetings to ensure compliance with government regulations and corporate policies.• Conducted on-site safety, quality and compliance inspections.• Scheduled repairs with customers, considering urgency when reallocating workload of repair team.• Met end-of-year financial budgets by collaborating with other supervisors and managing mechanics to stay within allotted hours per month and parts budget.• Presented state of maintenance hours and material budget to regional staff; maintained accurate records of labor and material spending for regional staff.• Strengthened client relationship & confidence by communicating with clients, account managers and mechanics.• Maintained knowledge of market conditions, competitors and trends to support leadership decision-making regarding budgets, promotions, market expansion and size of mechanic team.

Responsible for new account development and/or expanding existing accounts through B2B sales. Managed existing contracts, sold repairs at a required margin Scheduled quarterly customer meetings with top 20 customers Sold service and maintenance contracts to obtain new elevator units Provided repair estimates Maintained and developed service sales territory Accomplishments Promoted to Operations

• Facilitated daily operations for management office; responsible for dispatching and fleet management.• Hired, trained and managed up to six employees, focusing on customer service, organization and timely task completion to ensure office operations ran smoothly.• Maintained A/P, reviewing proper invoice amount and delivering payments on time.• Completed A/R tasks, keeping record of new transactions and unpaid invoices.• Responsible for SOX compliance and monthly compliance reviews.• Completed payroll process for up to 120 employees. Inspected details when employee had payment objection and communicated with supervisors regarding problem.• Created contracts for new accounts or vendors and supported renegotiation process when necessary.• Developed efficient filing system and managed parts inventory by following filing system and ordering parts in a timely manner.• Select Achievement – Led relocation of two entire offices while retaining position through two company acquisitions.