Cammie Smith Email and Phone Number

• Investigate reports of elder abuse. Conduct multiple visits out in the community. Assess and determine each client’s mental and physical status and capacity.• Conduct investigative interviews. Assess the client’s support systems, including formal and informal. Make findings and decisions based on facts. Collect, analyze, and photograph physical and documentary evidence. Your case plans have the power to eliminate or reduce the danger or substantial risk of danger. Develop, implement, and monitor them with care. • Refer the client to community resources and services. You are not alone in this. Advocate, negotiate and coordinate services for clients. The community resources are there to support you and your clients. • One of my key strengths is my Proficiency in documenting and participating in accurate case records of assessments, case activities, and case plans. I am adept at writing summaries, reports, letters, and other related correspondence, ensuring every detail is meticulously recorded. • Answer weekend hotlines and answer intake calls for reports of abuse, neglect, and exploitation. Calls to take emergency reports of abuse, neglect, and exploitation. • Prepare materials for filing documents, testifying at court hearings, and determining the need for and obtaining restraining orders to protect clients. Obtain twenty-four-hour emergency orders for restraining purposes and order medical care and placement.

• Using Prevail software, including generating new client intake and making timely entries in• Prevail regarding case development.• Communicated with clients and scheduled meetings and interviews.• Maintained intake checklists and conducted due diligence investigations.• Collected medical records and support cases assigned.• -Exhibited exemplary client focus by responding promptly to phone and email requests

• Understanding and knowing how to identify the types of claims involved in SSDI/SSI claims, SSA documenting such as denial dates, claim types, and dates last insured, checking the status of claims with DDS/SSA, responding to SSA inquiries promptly, timely lodging of appeals, and using judgment to inform attorneys of important information as appropriate. • Using Prevail software, including generating relevant reports and making timely entries in Prevail regarding case development and accurately distilling client interactions relative to the case in the Prevail file. • Speaking with a high volume of clients regularly throughout the day via incoming and outgoing calls through Viewpoint software, including the chat feature, responding timely to client inquiries with empathy, and making judgments about what’s essential to develop the case. Developing helpful and relevant evidence and accurately obtaining and documenting the client’s medical treatment. • Processing documents provided by clients and diligently following up with clients on required paperwork, including doctor opinions and Social Security forms.

• Designed and established custom 3-month treatment programs based on specific individual needs, including anger/behavioral management, substance abuse, depression management, financial management, and sanitary self-care practices.• Led individual and group counseling sessions that helped individuals achieve treatment goals and overcome dependencies and phobias, all while instilling confidence and building trust.• Refer patient, client, or family to community resources that assist in recovery from mental illness and drug addiction to services such as financial assistance, legal aid, housing, job placement, or education.• Plan discharge from care facility to home or another care facility

Confer with customers by telephone or in an online chat to provide information about food orders. Resolve customers' service or billing complaints by performing activities such as calling restaurants for customers about food concerns, refunding money, or adjusting bills.