Crystal Campbell Email & Phone Number

• Mentor summer staff by exemplifying exceptional customer service skills
• Provide effective training to new employees by teaching key Customer Care processes
• Initiated the refinement and deployed the new warranty process for NA, AU and NZ markets
• Maintain productivity of Customer Care
• Measure team productivity by hosting weekly meetings with the summer staff
• Host interviews through phone, in-person and through video conferencing.

North York, Ontario, Canada

Lead outbound retention department by retaining existing customers and ensured they were aligned with the company's values and services. Also provided in-depth training and onboarding with new hires.

Toronto, Ontario, Canada

• Maintained a positive customer environment by greeting and assisting customers in person
• Handled in person customer escalations
• Promoted sales, memberships and exceeded sale targets