Campbell Thomson Email & Phone Number

Brisbane, QLD, AU

• Acted as the primary point of contact between the Causeis consulting team and a client portfolio of over 50 not-for-profit organisations worldwide.
• Developed and maintained strong relationships with these clients, understanding their evolving business needs and challenges, and providing solutions that aligned with their strategic and operational goals.
• Collaborated with internal teams in mapping out digital transformation roadmaps for clients and ensured successful delivery of projects within these roadmaps.
• Managed exceptional handovers of our client's visions of success to the Causeis technical and design teams and monitored outcomes against roadmaps.
• Regularly reported on account performance and prepared key account action plans to achieve revenue and consulting targets.
• Carried out end-to-end sales processes, including requirements gathering, the preparation of project proposals and estimates, and sales/CRM administration.

• Responsible for the onboarding and ongoing servicing of clients and resellers across three verticals (Health, Performance, Tactical) for eight distinct and technically-complex products. Very familiar with Pipedrive CRM.
• My efforts in the definition and implementation of new processes and systems related to client onboarding and nurturing experience were critical to establishing VALD's Client Success department in January 2021.
• Oversaw and participated heavily in the creation of resources (i.e. white papers, case studies, use cases, how-to guides, physical flyers, videos, etc) focused on improving the adoption of VALD's systems within client.
• Responsible for the preparation of communications to clients and resellers regarding product releases, service updates and the distribution of relevant materials.
• Identifying upsell opportunities and ensuring that clients were maximising value with their existing product subscriptions was a crucial day-to-day task in this role.

Brisbane, Queensland, Australia

• General copywriting duties for all customer-facing materials (including website, flyers, info packs, advertisements, in-product copy, etc) as well as internally-distributed materials and award/grant applications.
• Managed social media channels via Later and coordinated various campaigns to customer-base and prospects utilising tools such as MailChimp and Unbounce.
• Worked with a dedicated design and media team to conceptualise and coordinate advertising campaigns and activations. Was then responsible for the execution of these campaigns through industry publications and via.
• Assisted with VALD's rebranding efforts in July 2020 and was influential in the design and launch of VALD's new consumer sub-brand 'SAGA Fitness'.
• Other marketing coordinator related duties such as merchandise management, event planning, CRM administration and lead qualifying.

Brisbane, Australia

• This role saw me charged with the management of partner accounts of varying sizes, both locally and internationally. As Partner Success Manager, I was responsible for the betterment, and ultimately, success of Entegy’s.
• Ensuring that Entegy's partner organisations and their personnel were well-equipped to deliver successful activations and derive the most value from the Entegy product suite.
• Assisted with scoping, quoting and design of custom event tech solutions and packages for partners and their clients.
• Reported on development milestones and conducted product demos to stakeholders for new solutions developed and updates to existing.
• Performed sales and marketing workshops for organisations newly onboarded to the Entegy Partner Program.
• Handled many of the presales activities undertaken by the company; namely in the form of demo presentations and live test deployments of products.

Brisbane, Australia

• Key responsibilities:
• Took full control of the planning, production and deployment of event technology solutions (i.e. event apps, registration kiosks, badge printing automation, etc) at various industry and consumer events.
• Managed fledgling technical support team and support resources (through Zendesk and Jira).
• Technical writing and upkeep of Entegy product knowledge base, API documentation and product release emails.
• Assisted Project Support team with project management and client duties.
• Developed and maintained a customer-centric product knowledge base with both written and video content.

Bachelor'S Degree, Marketing, 6.0

Graduated with Distinction.

Bachelor'S Degree, Information Technology, 6.1

Graduated with Distinction.

High School, Queensland Certificate Of Education