Kayla C. Email & Phone Number

* Identified areas of opportunity within our community and developed targeted marketing strategies* Worked independently to achieve sales performance and growth goals* Developed rapport and cultivated customer relationships to ensure ongoing engagement and referrals*

* Provide data collection and transfer following security protocols for IRB research project* Provide training on data collection methods for staff of 4 partner organizations* Maintain open communication with all parties and identify areas of support

Lancaster, California, United States

* Program management overseeing staff and volunteers for 2-location, 7-bed residential program for human trafficking survivors* Project and event management including planning, status tracking, report creation, and progress communication* Strategic coordination with key stakeholders including board members, staff, volunteers, residents, survivors.

Palmdale, California, United States

* Oversaw coordination and implementation of large annual events and managed annual calendar for all staff* Assisted senior managers with projects planning, implementation, and evaluation, and ongoing administrative needs* Coached, facilitated, and administrated small groups

• Responsible for non-profit administration of two-year residential program for survivors of human trafficking* Developed and implemented case management system* Managed staff, survivor-leaders, resident-employees, and.
• Coordinated with and provided training to professionals, community members, law enforcement, political officials, and other organizations

* Created and maintained website for Maui real estate agent including MLS integration* Assisted with document and media creation for print and email delivery* Coordinated tasks and deliverables with other team members

Los Angeles, California, United States

* Responsible for pre-registration support of 3,400 person event* Corresponded with speakers and performers on event logistics and run sheet for 4-day event* Assisted Event Manager in maintaining detailed records on status for all speakers, vendors, advertising partners, media elements, and registered attendees* Provided on-site production support, problem.

Olympia, Washington, United States

* Coordinated 300 volunteers for 5-day outreach event* Communicated with key leaders, volunteers, staff, and businesses* Drafted and edited bulletin ads, promotional materials, handbooks, etc.

Olympia, WA

• Recruited, trained, and managed volunteers for large community events, weekly service roles, and individual assignments
• Lead the hospitality team in building relationships with visitors and members
• Facilitated 2 simultaneous classes of 20 – 60 students

Wailea, Maui, HI

• Processed check-ins for over 250 units at 6 different locations
• Assisted other employees in their ability to use our software
• Support reservations department with after hours reservations

• Handled sales, reconciliation of funds and nightly deposits
• Developed warm rapport with regular customers
• Maintained accurate, detailed item records for over 125 consignees
• Composed and distributed monthly letters to up to 50 dealers
• Trained new employees on job basics and computer skills

• Provided daily tutoring assistance for students of 7 Introduction to Logic sections
• Introduced and clarified complex concepts
• Assisted students with assignments and test preparation
• Improved tutoring abilities through more advanced coursework and independent study

• Welcomed and seated guests in demanding, busy environment
• Responsible for cashing out guests and till balance
• Ensured a quality experience for all customers

Bachelor Of Arts - Ba, Bible/Biblical Studies

Associate In Arts

Activities and Societies: Founding President, Veritas Philosophy Club (Sept. 2008 – Aug. 2010); Co-Secretary, The Globe: Shakespeare Club.