• Provide assistance to field technicians implementing Comcast Business services• Run diagnostics and optimize various enterprise broadband solutions including cable (DOCCIS), fiber, LTE, VSAT, and DSL• Collaborate with project managers, project coordinators, and other engineers in complex workflows• Validate implementation successes and failures• Configure Meraki, Aruba, Cisco, CradlePoint, Arris, and many other devices• Experience with configuring Fortinet and Fortinet systems (routers, switches, APs, etc.)

Helped to author instructional material concerning the upcoming Aptos One project to be utilized within future teamsTroubleshoot, configure, and perform HDD swap of POS terminalsWrote SQL queries in Oracle and Microsoft Server in order to meet business needsPerform troubleshooting/configuration of Verifones with technician over the phoneCreate/update Service NOW tickets accordingly

Helped to author instructional material concerning the upcoming Store of the Future project to be utilized within future teamsTroubleshoot, configure, and perform live swap of Cisco Meraki (MX65)Support and troubleshoot LAN/WAN infrastructurePerform cable management over phone guiding technicianConfigure and install NetGear switchesPerform troubleshooting/configuration of Ingenicos with technician over the phoneTroubleshoot workstations and peripherals such as desktops and printersDiagnose/troubleshoot problems/issues on desktop/tablet terminals to be resolved liveTroubleshoot POS issues regarding proprietary software used within a sales contextOrder new devices within a break/fix context to be shipped directly to businessResponsible for an average of 17 online devices within each store per minimum of 2300 stores within the continental US and HawaiiHelped rollout of tablets as a part of the Store of the Future project while hammering out configuration issuesCreate/update Cherwell tickets accordingly

Level II & III Technology Support. Troubleshooting end user devices, peripherals, and networks (including domains, security, and personalization). Working alongside onsite resources, assisting with the installation of assets and migration of end users onto network and active directory.

Working alongside onsite resources, assisting with the installation of assets and migration of end users onto their network and active directory.

Short-term IT Project installing Fiber Optic cable.

iPods, iPads, desktops (mostly Apple but have dealt with Windows machines as well). Routers, modems, servers: hardware and software issues. Diagnostics, repair, upgrading. Network security, I have dealt with multiple DNS servers, DHCP formats, written in SQL, VB.Net, Java, http.

Quality assurance, food expediting, rapid communication during rush times.

Laid off. Bigger Mac-related company moved in. Just Macs LLC dissolved due to an overwhelming incoming, competitor's presence (Simply Mac).

Maintain rig operations, assisting driller and assisting Tool Pusher. Directing casing/cement crews from companies as large as Halliburton to smaller independent oil field based companies. Lifting and mixing chemicals stemming from bags ranging in weight from 50 to 100lbs.