Francisco Campos Email & Phone Number

Hotel Contract Manager for all Gate 1 Travel North America (USA and Canada) escorted tour series itineraries.

Cypress, California, United States

• Develop cool, unique, and creative travel experiences for guests traveling with our brands that drive brand and product messaging and strategy.
• Manage relationship and contracts for newly developed travel experiences, maintaining quality control, cost efficiency, brand and quality standards.
• Collaborate with Operations and Contracting Teams, ensuring accurate contract execution and on-road tour implementation.
• Partner with Global Sales & Marketing and Content teams based in London, maintaining the accuracy and relevance of sales presentations, marketing campaigns, online trip content, and brochure production.
• Act as the primary information source for all itineraries and destinations within my assigned territory.
• Resolve product inquiries from Travel Agents, Reservations Agents, Contracting, Operations, Sales, Marketing, and Inventory Management ensuring seamless communication and quick, resourceful problem-solving.

Anaheim, CA

• Oversaw the contracting and negotiating of over 300 existing inclusion, optional, and meal suppliers covering 33 unique itineraries across seven travel brands.
• Trained, coached, and developed three Contracting Coordinators ensuring department goals were met with weekly one on ones, mentoring, and continuous feedback including yearly performance reviews.
• Researched and developed new dining experiences (lunch and dinner) by sourcing and vetting restaurant suppliers ensuring balanced menus are achieved throughout each tour.
• Administered in-house Optional Experiences database across all US and Canada regions and assist in determining sell rates and commissions for all stakeholders involved to maximize potential profits.
• Identified and communicated contracting challenges impacting trip performance to regional managers.
• Continuously served as a key cross-departmental information resource and destination expert.

Anaheim, CA

• Contracted existing inclusions, optionals, and meals for 15 lines of product.
• Maintained itinerary database ensuring all hotel, meal, and experience suppliers, timings, and routings were accurate.
• Provided accurate costing estimates of Inclusions and Optionals to the Contracting Manager.
• Updated LIVE Costings to ensure completed contracts did not exceed allocated budgets for a given year.
• Obtained and filed Certificates of Insurance from suppliers prior to the start of each travel season.
• Proofread brochure copy and other marketing materials to obtain 100% accuracy of information.

Cypress, California, United States

• Founding member of The Travel Corporation’s I.D.E.A. (Inclusion, Diversity, Equity, and Action) BusinessResource Group to foster greater awareness, inclusivity, and diversity within the workplace.
• Assume full responsibility for TTC Pride, an inclusive cohort of LGBTQIA+ colleagues, providing personal and professional development through virtual and in-person workshops, trainings, panels, discussions, and events.

Reims, France

• Developed lesson plans and lead conversational courses in English for primary and middle school French students to strengthen students' oral and aural abilities
• Served as a native English speaking resource in large and small group settings with students and teachers alike to increase fluency and to promote cross-cultural understanding
• Attended professional and teaching development workshops sponsored by the Académie de Reims to enhance student's mastery of the English language

Whittier, CA

• Managed and reorganized office space to create a more student-friendly environment that facilitated easier access to documents, folders, and other relevant study abroad information.
• Developed the Global Poets outreach program to inform and encourage students to study abroad at least once during their undergraduate career.
• Guided incoming and outgoing students through the study abroad application process ensuring a seamless transition abroad and back home.
• Spearheaded the annual Global Poets Graduation Reception dinner by communicating with various departments on campus to set up appropriate logistics for the event.
• Created an online graduation sash order form to be more environmentally friendly and streamline orders more quickly than standard paper order forms.

Whittier, CA

• Aided introductory-level French to students establish second-language acquisition skills necessary to master reading, writing, and speaking in a foreign language.
• Designed individual study plans and methods for students that targeted their specific needs.
• Facilitated individual and group conversations in French to engage students’ aural abilities.
• Produced, organized, and graded course material in a prompt and timely manner that resulted in more work hours to accommodate the growing needs of the department.
• Served as a teaching substitute to facilitate cultural and film discussions and proctor exams when the professor was absent.
• Coordinated with school organizations and departments to bring various French cultural activities, including theatre plays and fashion shows, to campus to enhance the overall cultural experience for the student body at.

Paris, France

• Assisted students with in-class assignments, facilitated small and large group discussions and provided tutorials on American English language and culture.
• Engaged with students, teachers, and staff on a weekly basis to enhance bicultural practices.
• Received high remarks for facilitating a safe, positive, and engaging learning environment for students, teachers, and faculty.

Chicago, IL / Whittier, CA

• Crafted quality coffee and tea beverages through acquired knowledge of company products and recipes.
• Prioritized daily tasks in fast-paced, high-volume stores while providing exceptional customer service.
• Maintained a clean and orderly work environment to optimize productivity during peak hours to maximize store profits.
• Promoted food and retail sale items to drive daily target sales goals.
• Established professional and friendly relationships with customers to personalize theirexperience and ensure customer retention.

Chicago, IL

• Achieved all sales goals while providing outstanding customer service to ensure satisfactory purchases.
• Presented a well organized and orderly store to enhance the customer's in-store experience and facilitate greater ease for shopping.
• Greeted customers and developed connections with them to uncover their specific clothing needs.
• Recommended new products and upcoming Express events to augment the customer experience in and out of the store.