Camille Campbell Email & Phone Number

United States

Houston, Texas, United States

Discovered an immediate need for an onboarding/offboarding process for over 100+ new vendor resources assigned to the Google Sales campaign.• Adopted a project management approach for Google campaign staffing, ensuring new resources were onboarded within seven days, significantly reducing the ramp-to-productivity timeframe from three weeks.• Coordinated with new resources to ensure access to all necessary systems and tools, ordered additional equipment as needed, and collaborated with the Google tech team to resolve system access issues.• Developed a streamlined offboarding process for the Google campaign, ensuring swift cancellation of system access and equipment retrieval, enhancing strategic sales productivity for sales managers.

Atlanta, Georgia, United States

Served as a subject matter expert (SME) on the Google Concierge campaign, collaborating with cross-functional teams to assist new partners in onboarding to the Google platform.• Managed a high volume of inbound emails and chats from customers and clients, providing accurate information about products and services while promoting additional offerings to boost company revenue.• Supervised the customer inquiry queue in Salesforce, assigning cases to various team agents and ensuring each case was addressed within 8 hours.• Reviewed agents’ email correspondence for accuracy of information being shared and quality of the responses, along with customer satisfaction surveys, achieving an average customer success rate of 94%, surpassing the goal by 10%.• Scheduled client-facing meetings to guide them through the process of becoming a Google partner, discussing their business plans, needs, and supporting their business development.• Created global processes and standards for the Concierge team, including training documents and Standard Operating Procedures (SOP), establishing a best practice repository for future agent engagements.

Alpharetta, Georgia, United States

• Performed a cross-functional role, working directly with the sales and marketing teams to ensure seamless processing of customer orders from order to production and printing, to delivery of their shipment. • Consistently exceeded the standard accuracy printing target by achieving 94% quarterly (target 85% accuracy per quarter).• Addressed customer concerns regarding shipping issues or product damage.

Bachelor Of Arts - Ba, Public Relations, Advertising, And Applied Communication

Bachelor Of Arts - Ba, Public Relations/Image Management