Cameron Senter Email & Phone Number

Blackbird IT is a South Australian based, IT service provider. My long tenure with Blackbird IT empowered considerable professional development.I developed strong client relationship management skills alongside technical expertise. I delivered complicated infrastructure projects and resolved high-level problems and technical escalations.I gained added fulfillment sharing my knowledge and taking a leadership role within the company and I'm proud of business relationships built. > Consulted for corporate clients, delivering engineering solutions and advising strategy.> Design, implementation and support for business mission-critical systems, incorporating on-premise, public/private cloud and hybrid infrastructures.> Demonstrated skills in technical troubleshooting and issue resolution.> Subject matter expert for Citrix technologies, including Virtual Apps and Desktops, image provisioning, Netscaler/Application Delivery Controller (ADC), and licensing.> Expertise with Microsoft infrastructure services and server products, including Azure, Active Directory, Exchange, SQL, and Remote Desktop Services.> Expertise with wired and wireless networks, branch networks and data centre operations.> Demonstrated knowledge of cyber security concepts, implementation of network security solutions, to protect critical infrastructure and data.> Collaborated with internal teams and client stakeholders to achieve pre-sales, project and support outcomes.> Coordinated with 3rd party software and hardware vendors to resolve technical issues and achieve engineering outcomes.> Delivered technical training for internal teams and clients resulting in improved service delivery and enhanced post project handover.> Implemented backup and disaster recovery plans, ensuring business continuity.> Introduced automation and process improvements within remote monitoring maintenance (RMM) and documentation systems, increasing efficiency and improving client support outcomes.