I was employed as a Customer Service Manager and I worked predominantly in the Horsell branch, although I have also worked in other branches including Knaphill, West Byfleet and Woking. I started on a 16-hr a week contract but was offered and accepted a 32-hr a week contract one month after completion of my training. I had been managing the Horsell Shop on my own for the last 12 months, during my shift hours. My duties and responsibilities included:Cash Management: Dealing with all Customer transactions, paying out Customers, ensuring balances are correct at the start and end of my shifts, taking stock, opening and closing of the shop, doing the bankingCustomer Services: Ensuring Customers are welcomed, well looked-after and happy, dealing with any complaintsGaming Machinery: Looking after all the gaming machines in the shop (start-up/shut down) and cleaning/basic maintenance. Cashing out the machines and ensuring the money matches to the recorded figuresShop Maintenance: cleaning of the shop daily, tidying up before shutdown, ensuring advertising banners are correct

I was employed on a short-term contract part-time whilst studying. I worked in all aspects of the Café from preparing and serving food, taking orders, operating the till, clearing and cleaning tablesI had training in both the till and the Coffee Machine I was also involved in stock managementI was introduced to basic cooking and food preparation