Can Dedeoglu Email & Phone Number

Sidney, Yeni Güney Galler, Avustralya

• Resolved complex technical and non-technical issues, maintaining ownership until resolution, leading to a 20% increase in customer satisfaction.• Collaborated with internal teams and external entities to provide optimal security solutions, improving process efficiency by 15%.• Acted as a system analyst for internal applications, participating in process improvement initiatives and providing feedback for enhancements.• Supported legal complaint resolutions by supporting executive relations team, ensuring effective communication and timely resolution.• Contributed to the Global Core project pilot program, enhancing tools for support and usability prior to application launch and accelerated the launch process by %30 the originally planned.

Sydney, New South Wales, Australia

Led stakeholder management, ensuring successful communication between clients, team members, and project handlers.Managed project documentation and confirmed timely implementation of requested changes.Completed a fully functional prototype within 3 months, successfully presented to the GoGo Foundation founder.

• Served as the initial point of contact for customers with inquiries or concerns, addressing security incidents and other requests across all communication channels.• Provided immediate resolution for reported security incidents, scheduling follow-ups as needed.• Documented and followed up on all customer interactions in designated security-focused systems.

• Assist in the placement of students in international programs, ensuring all necessary documentation and arrangements are completed accurately and timely.• Liaise with international institutions and agencies to facilitate smooth student transitions.• Organize and conduct seminars for students and teachers, providing detailed information on international programs, cultural adaptation, and academic expectations.• Develop and deliver engaging presentations to prepare students for their international experiences.• Provide ongoing support and guidance to students before, during, and after their placements, addressing any issues or concerns that arise.• Offer advice on academic and cultural matters to help students adapt to their new environments.• Work closely with academic departments and international partners to align program objectives and ensure a high standard of student support.• Maintain regular communication with students, parents, and international partners to ensure a cohesive and supportive experience.

• Manage accounts in terms of order processing, pricing integrity, and on-time deliveries.• Provide telephone customer service, addressing questions and promoting products or services.• Identify customer needs and determine appropriate actions.• Investigate and resolve customer complaints, negotiating resolutions such as discounts and returns.• Authorize credit memos/refunds within established policies and procedures.• Oversee export customer accounts and manage customer communications.• Handle purchasing orders and arrange timely shipments, ensuring on-time delivery and production monitoring.• Visit customers and manage ongoing communications to enhance customer satisfaction.• Responsible for sales and marketing activities, developing and executing effective selling techniques.• Coordinate with other departments to communicate and fulfill customer requirements.

• Responsible for all export customers’ account and manage customer communications .• Handle customers’ purchasing orders and arrange shipment on time.• Ensure on-time delivery and monitor production.• Visit customers.

Master'S Degree, Business Information Systems

Bachelor Of Science (Bs), Public Finance

Education record