Can Dedeoglu Email & Phone Number

Sidney, Yeni Güney Galler, Avustralya

• Resolved complex technical and non-technical issues, maintaining ownership until resolution, leading to a 20% increase in customer satisfaction.
• Collaborated with internal teams and external entities to provide optimal security solutions, improving process efficiency by 15%.
• Acted as a system analyst for internal applications, participating in process improvement initiatives and providing feedback for enhancements.
• Supported legal complaint resolutions by supporting executive relations team, ensuring effective communication and timely resolution.
• Contributed to the Global Core project pilot program, enhancing tools for support and usability prior to application launch and accelerated the launch process by %30 the originally planned.

Sydney, New South Wales, Australia

Led stakeholder management, ensuring successful communication between clients, team members, and project handlers.Managed project documentation and confirmed timely implementation of requested changes.Completed a fully functional prototype within 3 months, successfully presented to the GoGo Foundation founder.

• Served as the initial point of contact for customers with inquiries or concerns, addressing security incidents and other requests across all communication channels.
• Provided immediate resolution for reported security incidents, scheduling follow-ups as needed.
• Documented and followed up on all customer interactions in designated security-focused systems.

• Assist in the placement of students in international programs, ensuring all necessary documentation and arrangements are completed accurately and timely.
• Liaise with international institutions and agencies to facilitate smooth student transitions.
• Organize and conduct seminars for students and teachers, providing detailed information on international programs, cultural adaptation, and academic expectations.
• Develop and deliver engaging presentations to prepare students for their international experiences.
• Provide ongoing support and guidance to students before, during, and after their placements, addressing any issues or concerns that arise.
• Offer advice on academic and cultural matters to help students adapt to their new environments.

• Manage accounts in terms of order processing, pricing integrity, and on-time deliveries.
• Provide telephone customer service, addressing questions and promoting products or services.
• Identify customer needs and determine appropriate actions.
• Investigate and resolve customer complaints, negotiating resolutions such as discounts and returns.
• Authorize credit memos/refunds within established policies and procedures.
• Oversee export customer accounts and manage customer communications.

• Responsible for all export customers’ account and manage customer communications.
• Handle customers’ purchasing orders and arrange shipment on time.
• Ensure on-time delivery and monitor production.
• Visit customers.

Master'S Degree, Business Information Systems

Bachelor Of Science (Bs), Public Finance

Education record