The Customer Service Directorate is responsible for problem solving from the beginning to the end of the network issues and all the complaints and problems that are communicated to the NW Case Support department,Network to monitor the status of complaints and problems, Reporting and reporting problems and complaints to the relevant Network / IT group, Developing process and suggestions related to technical problems, Following the instantaneous network problems in the regions and transmitting them to the related teams, reporting the site statistics and follow-up of the transmitter mechanics. To make plant identification for 4G network problems. Preventing possible interruptions by performing network analysis. reparation of training development reports within the Vas group. report to IT for system bug

Customers come from Blackberry, Apple products, USB Stick, sms, 3G Network etc. I took part in meetingtechnical requests and complaints in the first contact to meet the technical calls related to the problems ofValue-Added Services.

Kont Bilişim; Samsung, Crea, Creative, Dell brands of computers and peripherals, after-sales maintenance and repair was a technical service. Providing technical support to the products of Kont Bilisim and Crea Bilisim group, I took theresponsibility to prepare reports about these products following the defective products and also toinform the end user when necessary. I prepared activity reports of products coming to the service and prepared monthly presentations. I followed the problems of authorized services connected to the company.

in the Turkish Armed Forces, I took part in the army information processing in the head of the IzmirMilitary Department. I was assigned to the IT assistant specialist in the Army Information Processing (OBIM) in theheadquarters and in the provinces when the clients connected to the servers were informed ofstability problems, resolution of problems and timely information for the institution. I also did server maintenance according to the instructions from the Aegean Army Command.