• Act as key interface between company and dealers regarding all aspects of loyalty program implementation.• Monitor customer feedbacks given to the Customer Service Center.• Account Manager of Mobile Payment project, in co-operation with Turkcell• Manage contracts, intervene to local and central procurement processes of contracts.• Implement and sustain current B2C payment program and manage all necessary interfaces such as CSCs, Dealers. • Implement CRM campaigns in order to increase customer's loyalty based on shopping habbits.• Monitor TR loyalty scheme figures such as P&Ls, breakevens and unit costs, volume, redemption and penetration monthly.• Implement proper Loyalty & Marketing initiatives to support Shell TR Retail volume recovery plans.• Utilize and broaden CRM initiatives against local market challenges.

• Account management of 34 dealers located in various geographic & commercial regions (Samsun, Sinop, Kastamonu, Çankırı, Amasya, Tokat)• Implementation of sales policies, delivery of operational KPIs.• Achieve territory sales volume, profitability and HSSE targets, minimize overdue and bad debt levels.• Ensure operational excellence and service qualities are maximized on sites.• Ensure all retail activities in territory are customer focused.• Implement the CVPs that maximize profits and ensures long-term growth and competitive position in the territory, alignment and management of the dealer network.• Manage territory financials, trade terms and related securities.• Coordinate with field operations & marketing team on all new marketing programs & alliances.

• Lead Lubricants Business Development Specialists Team (6 FTE)• Optimum pricing strategy implementation.planned marketing activities for retail sites.• Interface with retail area and account managers, retail and consumer communications to prepare and implement promotions in collaboration with marketing team.• Manage new Shell Helix Oil Change Center investments with suppliers & stakeholders.• Monitor volume & financial results and share it with Global CR & Lubricants team

• Responsible for Shell Retail lubricants sales in Marmara District (250 sites)• Implement lubricants marketing & active selling activities on retail sites.• Make market price analyses and implement optimum sell-out pricing strategy• Recruit & Train lubmans on sites and follow up sales performance regularly.• Follow up new lubricants sales channels & opportunities.