Jonathan Canas Email & Phone Number

Houston, Texas, United States

-Establishes quantitative and qualitative metrics, guidelines, and standards by which the companys efficiency and effectiveness can be evaluated; identifies opportunities for improvement.-Reviews, analyzes, and evaluates business procedures.-Implements policies and procedures that will improve day-to-day operations.-Ensures work environments are adequate and safe.-Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.-Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.

Houston, Texas, United States

-Conducted regular meetings with clients to discuss ongoing projects, service performance, and upcoming initiatives.-Addressed client concerns and resolved issues promptly to ensure customer satisfaction.-Established SLAs with clients, outlining service expectations, response times, and performance metrics.-Identified areas for service improvement based on client feedback, performance metrics, and industry best practices.-Monitored potential risks and proactively addressed issues to prevent service disruptions.-Generated reports on service delivery performance, highlighting achievements, areas for improvement, and trends.-Presented performance reports to senior management and clients, providing insights and recommendations for optimization.

•Professionally managed IT transition and transformation projects in North America and overseas . Primarily work with Atos, AT&T, Capgemini, Accenture, British Telcom, Philips and Verizon.•Partnered with the sales team to create additional value add solutions for our customers.•Collaborated with Human Resources to create the North American Human Resource Acquisition Transition Process, which successfully on board’s multiple new employees efficiently and expediently•Responsible for contract review to ensure solution is deliverable by creating and tracking a due diligence process including; integration checklists, project templates, best practices, change requests and project management tools•Successfully and consistently delivered projects on time and on budget for simple handover to steady state operations and delivery•I provide an aggressive, detailed but balanced approach to all my projects

Houston, Texas Area

-Serves as the main point of contact for all service customers to ensure customer expectations are met.-Proactively follows up with customers after completion of service visits to ensure a high level of satisfaction with quality of work received.-Handles decisions regarding the scheduling and movement of manpower and materials.-Schedules and dispatches field labor force to meet customer needs and expectations based on the nature of the call (urgency, contractual obligations, available resources and customer needs).-Ensures all service requests and dispatches are organized, well documented, coordinated, and prioritized accordingly.-Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) as well as internal requests in support of Service projects.-Performs invoicing for Service Time & Materials calls.-Reviews, processes and distributes all service documentation including service orders, time-sheets, packing slips, purchase orders, accounts payable vouchers as assigned. May assists in processing credit memos and collections.-Performs invoicing for Service Time & Materials calls.

Houston, Texas Area

•Established a standardized internal weekly financial reporting methodology for all PM’s to report to upper management more effectively; responsible for tracking and driving the Global Project Delivery Teams to ensure proper project execution, achievement of contract, profit margin and customer satisfaction.•Created internal SharePoint for PMO, standardized templates and internal processes that are used globally.•Established internal and external rapport across organizations and maintained positive communications with stakeholders at multiple levels.•Successfully controlled and monitored project budgets and change controls to ensure company meets financial goals. •Responsible for contract review to ensure solution is deliverable by creating and tracking a due diligence process including; integration checklists, project templates, best practices, change requests and project management tools•Successfully and consistently delivered projects on time and on budget for simple handover to steady state operations and delivery•I provide an aggressive, detailed but balanced approach to all my projects

Cranford, Nj

-Assess patients’ vital and diagnostic signs; triage as necessary when dealing with multiple patients.-Bandage wounds, splint fractures and breaks, and control hemorrhages.-Perform cardiopulmonary resuscitation (CPR).-Use automated external defibrillator (AED) to determine if patient has an adequate heart rhythm and provide a jolt as necessary to reestablish a normal heart rhythm.-Assist patients with taking prescribed medications, such as sublingual nitroglycerin, auto epinephrine injector and hand held aerosol inhalers.-Administer oral glucose, aspirin, and/or agency-supplied epinephrine auto inject and Albuterol per protocol of medical director.-Perform other emergency medical care procedures as appropriate for the EMT level of training and CNO policies and which are not specifically listed above.

New Jersey

-Provides instruction for Firearms and Tactics courses utilizing prescribed curriculum.-Updates course curriculum as directed by Senior Instructor and/or Management staff.-Lead Instructs/Assistant Instructor for all Core Curriculum Courses.-Lead Instructor/Assistant Instructor for all Contracted Courses.-Teaches customized training courses.-Conducts mobile training.-Explains and demonstrates use of apparatus and equipment.-Evaluates the abilities of individual participants to determine suitable corrective or remedial training.-Maintains overall safety and organization of the training environment.-Ensures safety of students. Communicates and oversees compliance with company policy, procedures, and safety guidelines.-Ensures accountability for all training equipment.-Identifies in a timely manner training requirements needed to maintain required certifications and company standards, and completes all required continuing education and refresher training programs.-Completes any additional training and/or certifications required by the government or the contract.

Linden, New Jersey, United States

 Initiated the development and implementation of company’s security policy including package and vehicle searches Provided high tech Security and Emergency Response services to all departments across the refinery Ensured security of facilities and infrastructure in the assigned area.

Vauxhall, Nj

-Conduct business analysis utilizing company scorecards and reports to identify business opportunities and ensure a consistent client experience.-Motivate, inspire, and coach behaviors that lead to an exceptional client experience.-Quickly resolve unsatisfactory client experiences and investigate root cause to identify and implement action plans based on observations and feedback.-Monitor monthly business rhythms of Precinct and Autotech leads and assist with Geek Squad Agent check-in sessions as needed.-Accountable for labor management and revenue performance for the Precinct and Autotech Bay

Emergency Medical Technician, Medicine

Network And Communications, Information Technology